topic Re: Canon pro100 in Professional Photo Printers

Canon pro100

Linda330 — Sun, 18 Mar 2018 17:12:25 GMT

Hi I'm new to the forum .
I have a cannon pro 100 that was working fine with my imac untill I changed internet providers message Cannot detect Network...
My husband has been at this now for 5hrs and still no luck.The printer works fine being just plug into my computer but I would like the wireless to work.
Do we need to do a complete wireless set up again ?
In advance Thank you for your help

Re: Canon pro100

Patrick — Fri, 04 May 2018 18:29:25 GMT

Hi Linda330,

To resolve this issue, please follow the steps outlined in the following PDF:

http://downloads.canon.com/wireless/PRO-100_Router_change.pdf

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

Re: Canon pro100

trptguy — Sun, 10 May 2020 17:25:36 GMT

I had the same problem. After I upgraded to Mac OS Catlina the orginal Canon disk and manuals won't work, so I couldn't tr switching conneciton methods. When I plugged by Pro100 into the USB 3 slot on the new router the printer was recognized for wireless printing (did not work on hte USB2 slot. Makes no sense to me, but I am able to print using the printer as Bonjour printer. the J1 tool doesn't work with my updated system.

Re: Canon pro100

jrhoffman75 — Mon, 11 May 2020 12:00:31 GMT

@trptguy wrote:
I had the same problem. After I upgraded to Mac OS Catlina the orginal Canon disk and manuals won't work, so I couldn't tr switching conneciton methods. When I plugged by Pro100 into the USB 3 slot on the new router the printer was recognized for wireless printing (did not work on hte USB2 slot. Makes no sense to me, but I am able to print using the printer as Bonjour printer. the J1 tool doesn't work with my updated system.

Welcome to the forum trptguy.

You need to download the updated Catalina driver.

Then delete the printer and re-add. Wait for the Canon IJ Series version to appear.

The on-screen manual is 32-bit and won't work under Catalina.

For good measure download the latest version of all printer software from the support site.

Re: Canon pro100

trptguy — Mon, 11 May 2020 14:56:59 GMT

Thanks for yoru guidance. I downloaded the updated driver deleted the printer and then added it, but the IJ series never appeared. Only Bonjour

Re: Canon pro100

jrhoffman75 — Mon, 11 May 2020 14:59:39 GMT

When you say never, how long did you wait?

Re: Canon pro100

jrhoffman75 — Mon, 11 May 2020 15:00:40 GMT

When installed the latest driver did it report any errors?

Re: Canon pro100

trptguy — Mon, 11 May 2020 15:12:04 GMT

about 20 mins.

Re: Canon pro100

trptguy — Mon, 11 May 2020 15:12:58 GMT

No. I got the Installation was Successful notice.

Re: Canon pro100

jrhoffman75 — Mon, 11 May 2020 15:15:34 GMT

I’m stumped. You could try restarting the computer.

Also try resetting the printing system.

Give Canon a call at 1-800-OK-CANON.

Re: Canon pro100

trptguy — Mon, 11 May 2020 15:18:49 GMT

Been done and done. At least I'm able to print with the printer as a Bonjour printer. Not ideal but it's working. I do appreciate your help.

Re: Canon pro100

jrhoffman75 — Mon, 11 May 2020 15:22:05 GMT

Your situation is very strange. A lot of times people report printing issues but it has been because they didn’t wait to add the IJ Series printer version. 20 minutes is way too long for it to appear.

Maybe one of the mods will see it and jump in.