topic Re: Pro 100 no black or grays in Professional Photo Printers

Pro 100 no black or grays

ariederer26 — Wed, 29 Jan 2014 21:43:25 GMT

We have a Pro 100 that only prints magenta and yellow. We have replaced the print head and cartridges. What else do we need to do in order to get our black and grays printing again?

Re: Pro 100 no black or grays

Danny — Wed, 29 Jan 2014 21:49:31 GMT

Hi, ariederer26!

So that the Community can help you better, we will need a clearer picture of your situation. Please tell us exactly which operating system is running on your computer, and what applications you're trying to print from. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

Re: Pro 100 no black or grays

ebiggs1 — Thu, 30 Jan 2014 14:56:03 GMT

"We have a Pro 100 that only prints magenta and yellow."

No Cyan either?

The first thing to do when something goes wrong with a printer is to suspect the print driver. A complete uninstall and re-install is a good place to start. At this time check to make sure you have the latest driver from Canon.

It is necessary you remove the old driver so DO NOT skip this step.

Re: Pro 100 no black or grays

ariederer26 — Thu, 30 Jan 2014 18:06:27 GMT

We are running Windows 7 64. The applications used mostly are Photo Shop and Sketchbook Pro. I did the nozzle check and I have no bars showing up under the 2 column.

Re: Pro 100 no black or grays

Ebony — Sat, 12 Apr 2014 15:17:30 GMT

Hello ariederer26,

The issue that you are having sounds like a service issue, please Click HERE to reach our technical support department for further assistance. Thanks!