topic Re: Canon PRO-100 Slow Printing on Windows 10 in Professional Photo Printers

Canon PRO-100 Slow Printing on Windows 10

patchrick84 — Thu, 16 Apr 2020 00:32:46 GMT

Hi all. Hoping someone here has had the same problem and can help me out.

I have a PIXMA PRO-100 that I've had for almost 6 years. I has performed flawlessly for that entire time. I've always had it connected via Ethernet to my home network and have only had issues in that set up when printing from a computer that was on Wi-Fi. But 99% of the time it's been wired connections for the computer as well.

Up until a few weeks ago, I primarily printed from a Mac. It worked great. No problems other than the previously mentioned Wi-Fi issue. Now I have switched to a Windows 10 machine, which is connected to the same Ethernet port on my switch that the Mac was, and the printer connection has not changed. I primarily print from Lightroom. On the PC, the printer goes SO slow. It does one pass at a time with a few seconds pause in between each pass. I've downloaded the latest drivers from Canon's site but that didn't change anything. I tried the XPS ones too, which are still currently installed, and this didn't change anything. The size or content of the print doesn't seem to matter either - it's always slow. It rarely, if ever, did this on the Mac. It's done it on every print since I've switched to Windows.

So what gives? I've tried power cycling the printer, unplugging it from power and the network, power cycling my network switch... still the same results. Any ideas??

Thanks in advance for your help!

Re: Canon PRO-100 Slow Printing on Windows 10

Italianman — Thu, 16 Apr 2020 05:24:04 GMT

Hi Patchrick, have you tried to connect the printer to pc with usb cable?

Try to set the router with printer Mac Adress (to give her the statitic ip) and set in the Printer: “ automatic ip “.
Use pv4 and disable pv6.

Re: Canon PRO-100 Slow Printing on Windows 10

patchrick84 — Thu, 16 Apr 2020 11:32:25 GMT

Hi there!

I have not tried it with a USB cable - I would have to find a long enough one to reach. As for the network settings, I already have static IPs for most things, including the printer, on my network. So that's not it. The settings and IP for the printer's network connection have not changed with the switch of computers. I wish I still had my Mac so I could see if it printed from there with no issues.

I'll look for a USB cable later today.

Re: Canon PRO-100 Slow Printing on Windows 10

Italianman — Thu, 16 Apr 2020 11:50:10 GMT

Ok, but is the static ip set by the router with mec address or by the printer?

I’ve got some problem with the static ip set by the printer...

Re: Canon PRO-100 Slow Printing on Windows 10

shadowsports — Thu, 16 Apr 2020 16:15:24 GMT

Greetings,

Using a photo printer connected via wireless can be inherently slow. I would definitely use a cable... but not USB. Connect using ethernet. Why limit yourself to printing from one device when ethernet will allow you to print from any device connected to your network.

Re: Canon PRO-100 Slow Printing on Windows 10

Italianman — Thu, 16 Apr 2020 16:42:32 GMT

Patchrick84 writes:

“ Now I have switched to a Windows 10 machine, which is connected to the same Ethernet port on my switch that the Mac was, and the printer connection has not changed. I primarily print from Lightroom.”

I think he’s using Ethernet.

Re: Canon PRO-100 Slow Printing on Windows 10

patchrick84 — Thu, 16 Apr 2020 16:46:57 GMT

@Italianman- The IP is set by the router via a MAC address filter. So yes, exactly as you described.

@shadowsports - As stated in the original post, it is connected to my network via Ethernet. I try to limit the number of Wi-Fi devices in my home in general because of how overloaded and problematic it can be, especially with neighbors' networks all competing for their slice of the narrow wireless spectrum!

Re: Canon PRO-100 Slow Printing on Windows 10

Italianman — Thu, 16 Apr 2020 17:07:01 GMT

All right.
If the ip is set by the router try to reset all the printer network setting.
you can use the "orange" botton or the web page.

Re: Canon PRO-100 Slow Printing on Windows 10

patchrick84 — Thu, 16 Apr 2020 20:18:30 GMT

I didn't see an option in the web page to reset the network settings, just on the other page where you set the printer name and which protocols are available. I can't imagine any of that would cause slow printing.

Re: Canon PRO-100 Slow Printing on Windows 10

Italianman — Thu, 16 Apr 2020 20:35:15 GMT

NETWORK RESET:
Press and hold the RESUME/CANCEL button, then release the button when the POWER lamp flashes 9 times.
The network settings are initialized.

FACTORY RESET:
You can reset the printer if you want to restore the original factory settings on it. A printer reset can solve most of the problems occurring on your printer.

Make sure that Canon Pixma Pro 100 printer is powered on.
Remove the papers from the paper input cassette if you have already loaded.
Press and hold the Resume button then release the button when the Power light flashes 15 times.
Now, all the initial settings are restored on your printer.
After the settings are restored, perform the printer setup again.
Make changes to the settings on the IJ Network tool.
Load papers into the input cassette and install the ink cartridges.
Try printing a sample page from your Canon Pixma pro 100 Setup printer.

Try to reset the Print spooler in Windows: may cause slow Print.

Re: Canon PRO-100 Slow Printing on Windows 10

patchrick84 — Tue, 21 Apr 2020 13:55:16 GMT

An update:

I haven't changed anything or done any further troubleshooting. This morning I started a job with four pages (four photos). The first two pages printed at "normal" speed and the second two were back to the long pauses between each pass. These were 11x14" prints on 13x19" paper. I've also noticed that, regardless of print size, the printer will go at full speed when it gets to the last few passes of a page before ejecting it. So I think this is definitely some kind of data transmission issue - I just have to figure out where the kink is in the chain. My guess is gonna be that somehow the computer isn't sending the data fast enough for the printer to go smoothly.

Re: Canon PRO-100 Slow Printing on Windows 10

Italianman — Tue, 21 Apr 2020 14:56:28 GMT

At this point I think is the the printer spooler.
try to reset it in Windows 10.

Re: Canon PRO-100 Slow Printing on Windows 10

patchrick84 — Tue, 21 Apr 2020 20:19:22 GMT

I actually did that when you first suggested it. No dice. And I don't want to keep doing it if I don't have to, as it seems to mess up some settings.

Re: Canon PRO-100 Slow Printing on Windows 10

Darius — Mon, 27 Apr 2020 20:57:20 GMT

Hi patchrick84.

In addition to the settings and connections checked so far, I also recommend investigating the following to improve the print speed:

Quality settings - higher quality settings take longer to print.
Security software - the last two of four images being slowed is typical of a firewall or antivirus. The PRO-100's printing process requires data transfered back from the printer to the computer, to ensure the print quality of the image or document, and firewalls may treat such data streams as "suspicous" after their pre-designated thresholds. In the case the security software is causing the issue, here is a List of common port exceptions for Canon inkjet printers.
The computer's own wireless signal strength may be low. Ensure the computer is not too far from the router or modem, and at least ~ 2 ft away. Check for any unshielded electrical or electronic devices near the router/modem or computer that may be interfering with the wifi signal (humidifiers, leashless pet barriers, etc.)

If this answered your question, please click the Accept as Solution button, so others might find the answer.

Re: Canon PRO-100 Slow Printing on Windows 10

patchrick84 — Mon, 27 Apr 2020 21:07:20 GMT

Darius -

Thanks for your response. It's good to see reps from Canon responding directly in here. Unfortunately, I don't buy into any of your suggested solutions.

I've always printed at the highest quality and never had this issue.
Security Software would either block it entirely or not at all, right? So if this were a problem I would think that I wouldn't be able to print at all due to the firewall blocking it. I'm also fairly certain that my Windows firewall is disabled, but I will check it anyway. I don't expect things will change though.
And lastly, as previously mentioned, both my computer and PRO-100 are connected to the same network switch via a wired connection. So wireless interference is a non-issue in this case.

Re: Canon PRO-100 Slow Printing on Windows 10

Hector — Thu, 07 May 2020 19:54:49 GMT

Hi patchrick84,

It does sound like it is a data transmission issue, the printer gets the job line by line. In this situation, I would suggest trying a different port on the switch to see if you are getting the same issue. To see if it is a problem with the computer sending the job, I would suggest trying a USB cable to see if you have the same problem.

If you don't have the same issue, you can try adjusting the settings on your switch for data transmission or you can try a different port on the switch.

If you do have the same problem, you can try changing the settings for the printer when it comes to spooling the job. You can press the Windows key and the letter R key at the same time on your keyboard. In the run box that appears, you can type in "control printers" and click OK. RIght click on the printer and select printer properties. In printer properties, you can click on the advanced tab and switch the setting from start printing immediately to start print after the last page has spooled.

Re: Canon PRO-100 Slow Printing on Windows 10

patchrick84 — Fri, 29 May 2020 20:19:26 GMT

Just for those who have been following along...

I never did figure out what was causing the slow printing. But I am happy to report that with a different computer, it works fine. So it's not the printer or the port on the switch to which it is connected. So that's a relief. I'm using a computer I temporarily borrowed from a friend while I wait for my new computer to arrive - which will be set up in the same position as the previous one, so we will see if that one experiences the same issue as the last one. I'm thinking not and am leaning towards it being an issue with the computer I got rid of. This computer I'm using now is connected via WiFi so it's not a 100% elimination of the problem. So we'll see!