topic PIXMA PRO-10 spits out blank pages, "Marker Supply Low" message in Professional Photo Printers

PIXMA PRO-10 spits out blank pages, "Marker Supply Low" message

bikeidiot — Fri, 14 Jun 2024 18:01:31 GMT

I am having several issues with my Pro 10 and cannot find any self help. They may be related.

Platform: Mac OS 10.15.3

Software: Lightroom

1. Printer worked perfet on first print. Now when a print is sent it pulls a sheet from the input tray, through the printer, and to the output tray without printing. This takes about 3 seconds. The printer dialog box clears the job as if the print was made.

2. I have a "Marker Supply Low" dialog with yellow caution icon. Two colors are low but not out. Normally I would get a low ink warning but I don't rememer it being worderd as Marker Supply. Is this the same thing as ink or something else?

Aaron

Re: Help with Pro 10

jrhoffman75 — Sat, 28 Mar 2020 19:51:02 GMT

Relative to the "Marker Supply Low", this is from Apple forum:

https://discussions.apple.com/thread/251047451

Relative to your paper feed issue, do you have the latest Canon driver - 16.40.1.0?

https://www.usa.canon.com/internet/portal/us/home/support/details/professional-large-format-printers/professional-inkjet-printers/pro-10

Re: Help with Pro 10

bikeidiot — Sat, 28 Mar 2020 20:18:17 GMT

Driver version 2.0

Re: Help with Pro 10

jrhoffman75 — Sat, 28 Mar 2020 20:37:32 GMT

I'm not sure what that is. No one has ever posted that window before.

If you want to try this I recommend:

1. Download 16.40.1.0 from the site I linked to.

2. Delete your printer in System Preferences->Printers & Scanners

3. Select "+" button to add printer.

4. Wait for Canon IJ Series to appear - it could take several minutes.

5. When it appears select it and the printer will be installed.

Re: Help with Pro 10

bikeidiot — Sun, 29 Mar 2020 18:07:56 GMT

Ok, instruction followed and reinstalled printer.

Still feeds a sheet through the rear tray without printing and clears the print que. When using the manual feed, it will not recognize paper in the tray.

Re: Help with Pro 10

bikeidiot — Sun, 29 Mar 2020 18:44:31 GMT

I got it figured out. I wouldn't have if you hadn't showed me the proper driver.

Thanks,

Re: Help with Pro 10

jrhoffman75 — Sun, 29 Mar 2020 18:47:01 GMT

Then my recommendation is to call Canon at 1-800-OK-CANON.

We crossed while typing.

Glad it worked out for you.