topic Re: Canon Pixma Pro 100 Printer Cutting Off Image in Professional Photo Printers

Canon Pixma Pro 100 Printer Cutting Off Image

deardeer — Tue, 10 Mar 2020 19:44:02 GMT

Hello! I got this printer for Christmas. Today, I tried to print something for the first time. But the left edge of of my image got cut off. It looked perfectly fine in the preview window, so I'm not sure what I'm doing wrong.

Any help would be greatly appreciated, thank you!

Re: Canon Pixma Pro 100 Printer Cutting Off Image

Stephen — Tue, 10 Mar 2020 19:08:53 GMT

Hello!

So that the Community can help you better, we will need to know the Computer Operating System you're using (Windows Vista/7/8/10 or macOS 10.x), as well as the way you connect to your device (USB or WiFi).

Any other details you'd like to give will only help the Community better understand your issue!

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside of the USA, please click HERE to find support options in your country.

Thanks and have a great day!

Re: Canon Pixma Pro 100 Printer Cutting Off Image

jrhoffman75 — Tue, 10 Mar 2020 19:17:47 GMT

Welcome to the forum deardeer.

In addition to what Stephen posted, you will need to tell us what software you are using and maybe post a screenshot of your print dialogue window.

Re: Canon Pixma Pro 100 Printer Cutting Off Image

deardeer — Tue, 10 Mar 2020 19:43:42 GMT

I'm using a Mac (OSX 10.13.6 / High Sierra) and I'm connected via WiFi. My image was saved as a JPEG and I printed from the Preview thing that comes with Mac computers.

Re: Canon Pixma Pro 100 Printer Cutting Off Image

jrhoffman75 — Tue, 10 Mar 2020 19:54:46 GMT

For the Pro-100 different size papers ahve different imposed margins that are unprintable.

You need to be sure that the aspect raio of your print fits within the allowable print area.

The Zoom to Fill setting can also result in portions of an image being cut off if there is an aspect ratio mismatch.

Re: Canon Pixma Pro 100 Printer Cutting Off Image

deardeer — Tue, 10 Mar 2020 22:05:07 GMT

Thank you for the graph! I'm trying to print 6.5 width x 10 height in inches, so it should in A4 range?

Re: Canon Pixma Pro 100 Printer Cutting Off Image

jrhoffman75 — Tue, 10 Mar 2020 22:12:38 GMT

Is the long side 10 inches on the paper?

What does the width measure?

Is 6.5x10 also the cropped size of the image?

Re: Canon Pixma Pro 100 Printer Cutting Off Image

deardeer — Tue, 10 Mar 2020 22:20:47 GMT

Yes, 10 inches is the long side, and the width is 6.5 inches. The image I'm trying to print is also 6.5 x 10 inches.

Re: Canon Pixma Pro 100 Printer Cutting Off Image

jrhoffman75 — Tue, 10 Mar 2020 22:34:06 GMT

I don't understand. The image is 6.5x10, the image on paper is 6.5x10 but you say something is cut off?

Re: Canon Pixma Pro 100 Printer Cutting Off Image

deardeer — Tue, 10 Mar 2020 23:26:33 GMT

Re: Canon Pixma Pro 100 Printer Cutting Off Image

jrhoffman75 — Tue, 10 Mar 2020 23:45:22 GMT

Is it just that little bit of the dark line that is missing? Is the image centered on the page? Is the margin where the merge is 0.75"

Re: Canon Pixma Pro 100 Printer Cutting Off Image

deardeer — Tue, 10 Mar 2020 23:52:10 GMT

No, the shadow and part of the color is cut off as well. The image is off to the far left side, and the gap is 1/16 of an inch

Re: Canon Pixma Pro 100 Printer Cutting Off Image

jrhoffman75 — Tue, 10 Mar 2020 23:55:39 GMT

I'm not familiar with printing from Preview but look to see if there is some selection for centering the image or controlling margins.

Re: Canon Pixma Pro 100 Printer Cutting Off Image

deardeer — Wed, 11 Mar 2020 02:35:26 GMT

I looked and there wasn't any. I tried printing directly from the art program and it still had the edge. I'm honestly at a loss.

Re: Canon Pixma Pro 100 Printer Cutting Off Image

jrhoffman75 — Wed, 11 Mar 2020 03:28:54 GMT

Give Canon a call at 1-800-OK-CANON

Re: Canon Pixma Pro 100 Printer Cutting Off Image

jrhoffman75 — Wed, 11 Mar 2020 23:28:42 GMT

What if you select Print Entire Image in Preview.

Re: Canon Pixma Pro 100 Printer Cutting Off Image

deardeer — Sat, 14 Mar 2020 03:56:00 GMT

I already tried that but it didn't work

Canon was able to help me and it worked for my first illustration. But when I tried to print a different illustration with the same preset, I got a white border lines that cut off the left and bottom of my image, despite it looking perfect in preview. I don’t know what I’m doing wrong.