topic Re: PRO 10 colors completely off in Professional Photo Printers

PRO 10 colors completely off

dddenise — Sat, 29 Feb 2020 21:45:23 GMT

First, I am printing from a Mac, OS 10.15.3, and printing my image from IPhoto and Preview. I haven't used my Pro-10 in a while, so I made sure the driver was current and all the ink tanks were full. I put Canon photo paper in the printer and matched the type to the type in the dialog box. All systems go. However, when my print came out, a rich blue navy blue blazer was a murky purple, not even close to navy. Black wrought iron rails were also purple. I printed the same file on a Brother printer, and the color was fairly accurate, although the detail not quite as good. How can I get the color to match the screen on my Canon Pro 10?

Re: PRO 10 colors completely off

rs-eos — Sat, 29 Feb 2020 22:45:09 GMT

For accurate colors, you'll need to ensure a proper workflow. To include calibrating your Mac's display and the Canon printer.

Also, when capturing the image, how was it captured? And what software did you use to do any corrections to it?

When needing true WSYIWYG, I first capture a photo of a color checker under the current lighting conditions. I also calibrate my iMac Pro's display. When editing in Lightroom or Photoshop, I first adjust any colors as needed from the color checker reference photo. Then, for printing, I calibrate the printer for the particular paper I'm using.

Re: PRO 10 colors completely off

dddenise — Sat, 29 Feb 2020 23:12:07 GMT

These photos were shot on a very high end professional Canon camera by a professional photographer. They were uploaded to a web site as jpgs where I downloaded them. I doubt they were shot in Raw. Most of the photos are between 15-20 mb and had no corrections. I opened them in Photoshop elements and made some corrections, nothing overall, just tweaks here and there. What is the color checker reference photo you refer to?

Re: PRO 10 colors completely off

rs-eos — Sat, 29 Feb 2020 23:51:08 GMT

There are different brands, but I use Datacolor's products. A SpyderChecker is captured by a photo in the particular lighting setup. Other photos then captured of the product or subject. I use a SpyderX Elite to calibrate my Mac's display. There is a workflow for creating a custom color profile based on the first captured image. Other products have different processes. But the premise is the same. The colors in the captured photos are adjusted to match the color swatches of the SpyderCheckr or similar product.

In summary, this is a process to ensure that colors in real life are captured in a photo, show up on your display, and ultimately printed as accurately as possible.

Re: PRO 10 colors completely off

dddenise — Sun, 01 Mar 2020 02:52:41 GMT

I understand, but why would the Brother printer be so color accurate. just lucky?

Re: PRO 10 colors completely off

jrhoffman75 — Sun, 01 Mar 2020 15:24:30 GMT

Hello dddenise.

1. since you said you hadn't used your Pro-10 in a while did you do a nozzle check?

2. when you installed the latest driver from the Canon website did you install the Airprint version or the Canon Pro-10 Series version?

Re: PRO 10 colors completely off

shadowsports — Sun, 01 Mar 2020 16:29:37 GMT

Greetings,

Without seeing the results, its hard to say.

Also, might you have double color management in your workflow. Pink , magenta, and purpulish casts can often point to this. As of now though without knowing and seeing your results I'm just adding it as a possibility.

Agree with rs-eos - Color calibration is important

Also agree with John's suggestion... Nozzle check for a printer thats been sitting for a while.

Re: PRO 10 colors completely off

dddenise — Sun, 01 Mar 2020 18:07:32 GMT

Thank you! Turns out I had a clogged cyan print head. Fixing this corrected most of the problem, but I will get the Spyder CheckerX Elite to get me the rest of the way there.

Re: PRO 10 colors completely off

dddenise — Sun, 01 Mar 2020 18:09:03 GMT

That was it. Cyan head clogged. Can't believe I didn't think of it! Thank you!

Re: PRO 10 colors completely off

dplaz1 — Tue, 03 Mar 2020 02:58:48 GMT

I was hoping this would be the solution to my similar problem, but it was not to be. I have new PC customized for photo work, Eizo monitor, Eizo EX3 color calibration, new Pixma Pro-10 printer. I have calibrated, cleaned the nozzles, confirmed there is no conflict between the printer and lightroom (I think) but I am just not getting the correct reds. I have downloaded a printer evaluation image and based on the descriptions of each of the colors my reds are definitely off, very much on the orange side. The description with the test image says “The strawberries should look like you want to pick them off the paper and eat them; if the printer has issues with red, these strawberries won’t look appealing at all." Mine are a muddy reddish orange. Any thoughts? everything looks great on the monitor.

Re: PRO 10 colors completely off

jrhoffman75 — Tue, 03 Mar 2020 04:59:23 GMT

Windows or Mac computer?

Re: PRO 10 colors completely off

jrhoffman75 — Tue, 03 Mar 2020 05:00:36 GMT

I just saw you wrote PC so I am assuming Windows.

Are you double profiling?

Re: PRO 10 colors completely off

dplaz1 — Tue, 03 Mar 2020 12:18:23 GMT

If you mean by "double profiling" having lightroom and the printer both controling I don't believe so but Canon doesn't make it easy to figure out how to do that. Under Printer Properties I have main / manual / set/ matching / none. A conflict between the LIghtroom and the printer seemed to be the logical place to look but I haven't found it. I tried printer only and that didn't seem to make a difference. Very frustrating.

Re: PRO 10 colors completely off

jrhoffman75 — Tue, 03 Mar 2020 13:10:35 GMT

@dplaz1 wrote:
If you mean by "double profiling" having lightroom and the printer both controling I don't believe so but Canon doesn't make it easy to figure out how to do that. Under Printer Properties I have main / manual / set/ matching / none. A conflict between the LIghtroom and the printer seemed to be the logical place to look but I haven't found it. I tried printer only and that didn't seem to make a difference. Very frustrating.

You have correctly turned off printer color management.

What paper are you using?

Have you selected the correct media type in the printer driver and the correct paper profile in Lightroom?

Re: PRO 10 colors completely off

dplaz1 — Tue, 03 Mar 2020 15:36:58 GMT

Yep, paper profiles are accurate. It is a mystery.

Re: PRO 10 colors completely off

jrhoffman75 — Tue, 03 Mar 2020 15:39:00 GMT

Are you printing the test image without any editing? Just open and print?

Are you using OEM inks?

Re: PRO 10 colors completely off

dplaz1 — Tue, 03 Mar 2020 15:45:10 GMT

Printed the test without any editing.

Canon inks direct from Canon.

Re: PRO 10 colors completely off

jrhoffman75 — Tue, 03 Mar 2020 15:48:24 GMT

Then I recommend calling Canon at 1-800-OK-CANON.

Everything seems to be correct. You should be getting great images.

One last thought, since others have had this problem.

Depending on the paper, have you confirmed you are printing on the correct side.

Re: PRO 10 colors completely off

dplaz1 — Tue, 03 Mar 2020 16:16:27 GMT

Yep, everything is correct. I will check with Canon. Thanks.

Re: PRO 10 colors completely off

jrhoffman75 — Tue, 03 Mar 2020 16:39:58 GMT

Please post resolution for others to learn. Thanks.