topic Re: PIXMA PRO 900 MARK II in Professional Photo Printers

PIXMA PRO 900 MARK II

rgburn53 — Mon, 17 Feb 2020 01:38:52 GMT

I have been using my PIXMA PRO 9000 MARK II printer without any problems for many years. Recently my Apple computer automatically updated to OS 10.15.3. The printer will connect and print a Nozzle check sheet but for all regurlar printing shows and error message 'filter failed'. I have checked to see if there are any Canon updates to allow continued use of my pro9000 but have found none. Is there a solution?

Re: PIXMA PRO 900 MARK II

jrhoffman75 — Mon, 17 Feb 2020 03:56:18 GMT

https://community.usa.canon.com/t5/Professional-Photo-Printers/Pixma-Pro-9000-Mark-II-Filter-failed-message/m-p/290333#M8444

Re: PIXMA PRO 900 MARK II

Patrick — Mon, 17 Feb 2020 19:45:47 GMT

Hi rgburn53,

The filter failed error is caused by the use of an incorrect driver. The PIXMA Pro9000 Mark II is not supported with macOS v10.15. The last operating system that was supported was macOS v10.13.

You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight. Let them know you have been working with technical support and the Canon Upgrade Program was offered.