topic Re: Premium Fine Art Smooth Paper not Showing in Canon Pro 1000 Printer in Professional Photo Printers

Premium Fine Art Smooth Paper not Showing in Canon Pro 1000 Printer

yukon819 — Tue, 14 Jan 2020 13:26:57 GMT

The Premium Fine Art Smooth profile shows as "registered in printer" in the media configuration tool, but when I physically look for the Premium Fine Art Smooth profile on the physical printer, it is not there.

However, the Premium Fine Art Smooth profile does show up in the driver in the printer settings when I want to print in Photoshop.

Will the driver overwrite the printer?

Does anyone know why I can't find the profile in the physical printer? Do I need to find it if it shows in the driver?

Thanks

Below is a screenshot showing the profile appears to be properly loaded in the printer.

Re: Premium Fine Art Smooth Paper not Showing in Canon Pro 1000 Printer

Darius — Wed, 15 Jan 2020 18:33:16 GMT

Hello, yukon819.

If the printer was installed using the pre-installed WSD (Windows) or Bonjour (Mac OS) drivers, then the Canon paper types will not show up as ICC Profile options in Photoshop. Remove the printer from your current list of printers, then re-install it using the Canon-produced printer driver. It's available, free of charge, on the PRO-1000 Drivers & Downloads page.

If you need immediate assistance with this issue, please contact us using the numbers and information at http://Canon.us/ContactLI

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: Premium Fine Art Smooth Paper not Showing in Canon Pro 1000 Printer

Jx — Sat, 01 Feb 2020 18:42:48 GMT

Hello,

I have the same problem and I think the problem in not that the Canon paper types will not show up as ICC Profile options in Photoshop.

The problem is that the Premium Fine Art Smooth paper does not show on the printers interface list of media.

My printer was properly installed with the Canon-produced printer driver and works perfectly with the already registered papers, but I'm unable to make the Premium Fine Art Smooth paper available on the printer.

I followed very carefully the instructions on the Knowledge Base: https://support.usa.canon.com/kb/index?page=content&id=ART168521&actp=LIST_RECENT

Apparently everything works flawlessly and on the Media Configuration Tool it shows as if it is registered on the printer, but in the end is not there.

I did it multiple times and in different computers and different printers but I did not find a way to make the paper listed on the printer.

The printer Firmware was up to date and I tried with a Mac with Mojave and also Catalina.

Any help would be very appreciated.

Thanks.

Re: Premium Fine Art Smooth Paper not Showing in Canon Pro 1000 Printer

Darius — Mon, 03 Feb 2020 20:40:48 GMT

Hi Jx.

When updating the paper information through Mac OS, refer to the Mac OS instructions:

https://support.usa.canon.com/kb/index?page=content&id=ART173460

Once the paper has been updated in the media configuraiton tool, you need to open the IJ Printer Utility, and use the Update option to force the information onto the printer (starting at step 8).

If you need immediate assistance with this issue, please contact us using the numbers and information at http://Canon.us/ContactLI

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: Premium Fine Art Smooth Paper not Showing in Canon Pro 1000 Printer

yukon819 — Mon, 03 Feb 2020 21:22:38 GMT

Hello,

My paper profile is uploaded and shows up in the printer driver, but I can't get it to show up on the actual printer. When I called customer support the man told me it won't show up on the printer and if it is all loaded in the driver then I'm okay.

Is that true or not?

I followed your instructions on the previous post, but in step two of the mac directions, Fine Art Smooth paper already shows up as listed.

I then used IJ printer utility to force the "information on the printer" but it says "the media information on your driver is the latest information." And Fine Art Smooth still does not show up on printer screen.

Please let me know if it being in the driver only will work or if I somehow need it to show up on the actual printer itself.

Thank you,

Brian

Re: Premium Fine Art Smooth Paper not Showing in Canon Pro 1000 Printer

Jx — Mon, 03 Feb 2020 21:26:43 GMT

Hi Darius,

Thank you.

I did fallow the Mac OS instructions and today I also tried with Windows on a PC and the result was the same.

The paper does not show in the printer paper list.

I also own a Pro-2000 and I had no problem in adding and removing new media on the printer, with the same software (on Mac).

The most strange thing is that the list on Media Configuration Tool shows the paper as if it is present on the printer, but then it's not possible to find it there.

In fact, the media list on the printer never chages, no matter what I do on the Media configuration Tool.

I not sure what else can I do...

Re: Premium Fine Art Smooth Paper not Showing in Canon Pro 1000 Printer

Jx — Mon, 03 Feb 2020 21:30:33 GMT

This is exactly the same thing that is hapening to me.

Re: Premium Fine Art Smooth Paper not Showing in Canon Pro 1000 Printer

Jx — Tue, 04 Feb 2020 18:48:03 GMT

I just found the problem!!

The Premium Fine Art Smooth Paper can only be used on the manual feed tray and only when paper is detected there, is possible to select from the list of papers and register on the printer.

I'm sorry for all the confusion and thanks for the help anyway.

Re: Premium Fine Art Smooth Paper not Showing in Canon Pro 1000 Printer

yukon819 — Wed, 05 Feb 2020 15:14:25 GMT

This did not solve me problem. I loaded Fine Art Smooth paper in the manual feed tray, but printer only asks me to "select paper loaded in the top feed" I've reinserted and jiggled the paper and the message on the printer does not change. Is there another way to tell the printer I'm using the manual feed tray?

Re: Premium Fine Art Smooth Paper not Showing in Canon Pro 1000 Printer

Stephen — Wed, 05 Feb 2020 15:20:57 GMT

Make sure you're using the most up-to-date software for your OS. It sounds like you *might* be using AirPrint on MacOS, which can limit your options.

You can get the most up-to-date drivers and software available for your OS on our site HERE. You can also find them within your My Canon Account at canon.us/account

Re: Premium Fine Art Smooth Paper not Showing in Canon Pro 1000 Printer

yukon819 — Wed, 05 Feb 2020 15:23:47 GMT

I don't think that is it. Initially when I set it up I did accidentally install AirPrint but have since fixed it. All the paper settings are in my driver. I can chose Fine Art Smooth in my driver when I set up print in Photoshop - it is only the actual printer that I can't get it to list Fine Art Smooth.

Re: Premium Fine Art Smooth Paper not Showing in Canon Pro 1000 Printer

yukon819 — Wed, 05 Feb 2020 15:31:07 GMT

Here you can see in the screenshots that the driver seems to be fully functional and properly telling the printer what to do. My issue is that on the physical printer when I go to set up the paper it will only let me select paper for the top feed. I've learned that Fine Art Smooth won't go in the top feed so it is not listed and I need to use the manual feed. Cool - I loaded Fine Art Smooth into the manual feed but the printer dialog does not change to select paper in manual feed. It still only says to select the paper for the top feed.

Re: Premium Fine Art Smooth Paper not Showing in Canon Pro 1000 Printer

yukon819 — Wed, 05 Feb 2020 15:54:14 GMT

I'm definately using the right driver.

I guess I need to know once and for all: Do I need to input the type of paper entering the manual feed or will the driver override the lcd screen on the printer. I talked to a Canon rep a few weeks ago who said the LCD screen won't show Fine Art Smooth, but other people are saying it will when the printer reads that there is paper in the manual feed. My Pro-1000 simply won't let me select paper being put in manual feed. It will only let me select paper entering through the top feed.

The rep had me cheeck the "Cancel margin regulations" box in the paper detailed settings of the driver when printing to override the printer error. Is this the right cource of action or do I need to somehow figure out how to get my printer to recognize paper being entered in the manual feed?

Re: Premium Fine Art Smooth Paper not Showing in Canon Pro 1000 Printer

Jx — Wed, 05 Feb 2020 16:01:45 GMT

Hi Brian,

When I inserted (deep inside) the paper in the manual feed tray, the printer panel changes and immediately asks to identify the media size and kind.

In the list from where to choose the kind of paper, my printer shows the Premium Fine Art Smooth.

The printer is connected on USB.

Hope it helps.

Re: Premium Fine Art Smooth Paper not Showing in Canon Pro 1000 Printer

yukon819 — Wed, 05 Feb 2020 16:02:21 GMT

This is what I CANNOT get. This is a screenshot from the manual.

All i can get is this:

So I'm good for paper loaded in the top feed, but it seems like it won't let me choose paper for manual feed.

Re: Premium Fine Art Smooth Paper not Showing in Canon Pro 1000 Printer

yukon819 — Wed, 05 Feb 2020 16:08:32 GMT

Hi Jx,

I've tried many times rearranging the paper in and out with no luck. I'm thinking there must be some sort of sensor that is not working. It simply will not read anything that goes into the manual tray.

Brian

Re: Premium Fine Art Smooth Paper not Showing in Canon Pro 1000 Printer

Jx — Wed, 05 Feb 2020 16:08:58 GMT

The screen you cannot get is only activated when the paper is deep inserted in the manual feed tray.

Re: Premium Fine Art Smooth Paper not Showing in Canon Pro 1000 Printer

Jx — Wed, 05 Feb 2020 16:14:45 GMT

I needed to carefully adjust the paper so it goes deep inside the printer and only when it touches the bottom it activates the other screen.

Re: Premium Fine Art Smooth Paper not Showing in Canon Pro 1000 Printer

yukon819 — Wed, 05 Feb 2020 16:15:11 GMT

What do you mean by deep inserted? I'm pushing in as far as the paper seems to go. Am I missing something?

Re: Premium Fine Art Smooth Paper not Showing in Canon Pro 1000 Printer

Jx — Wed, 05 Feb 2020 16:17:10 GMT

On my printer the paper first stop at the entrance and then you can gently push it to make it go further inside.