topic Re: Canon Pro 9000 Mark II in Professional Photo Printers

Canon Pro 9000 Mark II

ShampooLady — Sat, 28 Dec 2019 00:21:23 GMT

OMGOSH i think after my mac updated to Catalina i can't get this printer to print. I get the Stopped filter failed mesasge.

Have anyone come across this or found a fix for this either through Canon or Catalina OS website.

If so i would be super grateful if you can help me get this fixed.

Thanks in advance.

Re: Canon Pro 9000 Mark II

shadowsports — Sat, 28 Dec 2019 03:32:19 GMT

Greetings,

Last MAC OS this printer was supported under was 10.13, if it worked under Mojave it was luck. It does not work under Catalina.

See this thread for more info

Re: Canon Pro 9000 Mark II

ShampooLady — Sat, 28 Dec 2019 18:12:41 GMT

So now what do we do???? OMGOODness i paid alot of money for this printer.

Re: Canon Pro 9000 Mark II

jrhoffman75 — Sun, 29 Dec 2019 13:41:51 GMT

@ShampooLady wrote:
So now what do we do???? OMGOODness i paid alot of money for this printer.

You will have to downgrade your Mac to the operating system version that last worked with your printer.

Re: Canon Pro 9000 Mark II

Patrick — Mon, 30 Dec 2019 19:45:55 GMT

Hi ShampooLady,

You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

Re: Canon Pro 9000 Mark II

ShampooLady — Tue, 31 Dec 2019 14:47:39 GMT

what kind of discount do you offer for outdated printers if i was looking to upgrade Patrick?

Re: Canon Pro 9000 Mark II

ShampooLady — Tue, 31 Dec 2019 14:48:52 GMT

Any idea on how to do this. Or what website to do this at ?

Re: Canon Pro 9000 Mark II

jrhoffman75 — Tue, 31 Dec 2019 14:49:56 GMT

Patrick’s post has the phone number to call.

Re: Canon Pro 9000 Mark II

Stephen — Tue, 31 Dec 2019 14:56:02 GMT

Hi, ShampooLady.

As Patrick mentioned, to take advantage of the Canon Upgrade Program, you'll need to reach out to our sales team at 1-866-443-8002. The Canon Upgrade Program is not available online.

If you're outside of the USA, you'll need to contact Canon in your country or region to determine if there is a similar program in your area, as the Canon Community Forums are hosted and moderated within the United States by Canon USA. We are only able to provide support and information for Canon products manufactured for and used within the US market.

If you live outside the United States, please C LICK HERE and select your country or region for your support needs.

You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Re: Canon Pro 9000 Mark II

ShampooLady — Tue, 31 Dec 2019 21:52:25 GMT

i just called the number and unfortunately my 1000 dollar printer isn't qualified for the discount. its a shame on both sides that there is no driver for my printer. I called Catlina and i have also spoken to Canon about this issue.

One blames other other that then blames the other. My investment on my printer is garbage.

Very frustated with this.

Re: Canon Pro 9000 Mark II

jrhoffman75 — Wed, 01 Jan 2020 13:17:03 GMT

I can understand your frustration. This is not an uncommon problem with computer upgrades, hardware and software. For example, newer Apple computers all only have USB-C ports. That means if you had components connected to the old computer via USB-A connectors it is necessary to purchase all new cables or dongle adapters. You printer is an 11 or so year old model ($500 list price). Not sure when or where you purchased for ($1000). You made a conscious decision to upgrade to Catalina. I realize that perhaps you didn't realize that it would disable your printer. Now you need to decide - do the new features in Catalina provide me enough benefit that is worth it to buy a newer printer? If yes, I suggest you look into the Pro-100. Canon frequently runs rebate programs. You can get the printer for $150 or less - less than the cost of a set of ink for printer. If you don't think Catalina is worth it you can revert back to Mojave and get your printer back.

Re: Canon Pro 9000 Mark II

Stellarspace — Mon, 06 Jan 2020 07:50:19 GMT

Apple provides printer drivers for most printers. There's no need to upgrade to a new inkjet printer unless it no longer works. I can confirm that the Apple provided printer drivers for the Pro 9000 Mark II is functional and works just fine. You have to uninstall the previous drivers by deleting the following folder: /Library/Printers/

Re: Canon Pro 9000 Mark II

ShampooLady — Tue, 14 Jan 2020 19:53:33 GMT

what website should i be looking for ?

Re: Canon Pro 9000 Mark II

jrhoffman75 — Tue, 14 Jan 2020 20:50:09 GMT

Hello Stellarspace. I am very interested in what you are saying because of the myriad of postings here about folks not being able to access all the features of their Canon printers, and invariably the resolution is that they don't have the Canon IJ Series driver installed but the Apple driver.

Could you post a screenshot of the Apple driver dialogue screen so we could see what it looks like? Thank you.

Re: Canon Pro 9000 Mark II

Stellarspace — Mon, 23 May 2022 21:49:58 GMT

You're referring to Apple providing AirPrint drivers for Canon printers. This wasn't the case for the Pro 9000 as Apple wasn't providing AirPrint drivers. It doesn't matter anymore because Apple is no longer providing printer drivers for the Pro 9000. Canon's printer drivers work without error.