topic Re: Pro-1000 suddenly shutdown - won't restart in Professional Photo Printers

Pro-1000 suddenly shutdown - won't restart

nyghtfalcon — Sat, 04 Jan 2020 03:42:31 GMT

My Pro-1000 is about 9 months old. Has not had heavy use - perhaps 50 prints total. Today I was set to make a number of prints for a show we have coming up. I attached my Windows 10 laptop via USB as I usually do. I turned the printer on and it started to boot. Then it shut down - or shut off.

I have changed power cable. Nothing. The unit is connected to a UPS along with our file server. The server is fine. I moved the power cord to a seperate plug on the UPS. No different. I let the unit site and then try to start ir. The Canon logo is visible on the LCD then the unit shuts down. There is a faint smell near the plug.

Ideas?

Re: Pro-1000 suddenly shutdown - won't restart

nyghtfalcon — Sat, 04 Jan 2020 12:06:08 GMT

More information:

If I wait at least 10 minutes with the power cord removed it will start to boot.
At one point I removed the print head. The printer did a self-check I assume and then told me the print head was missing
I added the print head.
Initially, the printer didn't seem to recognize the print head.
Then I got a message to the effect that it was going to take 20 minutes to do a check of some kind.
Almost immediately, the printer went down. No message. No suggestion it was shutting down. It just turned off.
Most of the time, I can move the print head with power off.
I have let it sit unplugged all nyght with the print head out.

Re: Pro-1000 suddenly shutdown - won't restart

jrhoffman75 — Sat, 04 Jan 2020 12:38:53 GMT

Smells from electronic equipment are rarely good. I think a call to Canon is your next step.

Re: Pro-1000 suddenly shutdown - won't restart

nyghtfalcon — Sat, 11 Jan 2020 11:55:53 GMT

I spoke to a Canon tech on Monday. He declared it dead. He said they were going to ship one to me that night. That didn't happen. I am supposed to get one Monday. As to wht was wrong, he had no idea other than to say it was serious. That it was.

Re: Pro-1000 suddenly shutdown - won't restart

cadbase — Sat, 30 Dec 2023 09:19:27 GMT

Almost identical except mine powers off mid-print (wasting lots of ink and paper), sometimes after printing and sometimes before printing starts. The only way to get it to restart is remove the power lead and wait 5 minutes. My printer is 4 years old and also used little (less than 50 prints). It looks brand new but is out of warranty. I've reached out to Canon to see what my options are for a replacement or repair.

Re: Pro-1000 suddenly shutdown - won't restart

Nick24 — Mon, 07 Oct 2024 13:28:00 GMT

Mine did the same last nite, i hit the print and whole system shut down. Now i get a error code of B200. Thought support was 24/7, it's not. So having to wait for them to get to work or just go buy another printer. And yes, i switched plugs and jacks and still doesn't work.

Re: Pro-1000 suddenly shutdown - won't restart

cadbase — Mon, 07 Oct 2024 22:28:01 GMT

Update: Canon eventually replaced the entire printer which was great since it was out of warranty. However, after about 8 months, the new one started to crash mid-print occasionally just like the old one. It seemed to help though if after a crash, to remove the PSU connector (easy to do on the Pro1000 because the PSU is a separatre unit that simply slides out) and spray Isopropyl alcohol onto the contacts and re-seat the ribbon connector. When I scrapped the older printer, I kept that PSU so I have a backup to try in future crashes.

Re: Pro-1000 suddenly shutdown - won't restart

wicked1 — Thu, 17 Oct 2024 20:15:13 GMT

Unfortunately, any issue with the Pro 1000 other than one associated with the print head or the ink cartridges will result in the unit being dead - Canon DOES NOT offer repair services on the Pro 1000 printers (presumably the same with the Pro 1100 since it's completely based on the Pro 1000).