topic Re: Printer software issues in Professional Photo Printers

Printer software issues

Kazthibs — Thu, 26 Dec 2019 16:53:01 GMT

I recently purchased Canon Pixma pro 100. I'm not sure if there is any compatible software to Print Studio Pro as I can not for the life in me get this software to work. I work on a mac and use Affinity as my photo editing software. Against my better judgment I purchased Photoshop Elements, just so I could use Print Studio Pro. I am printing artwork and it's important to be able to select fine art papers and get the correct color profiles.

The Print Studio Pro installer could not find Photoshop Elements on my computer so I had to manually add the plugin in the plugin folder of elements. The plugin shows up in the automated dropdown menu but once I click on the application it freezes up the Elements program. I'm left with no choice but to shut down Photoshop Elements.

I find it very frustrating that I have to keep spending money to get the best out of this printer. You would think a big company like Canon would provide more options for their expensive products.

Is there something else I can do to get this working. I'm currently using Mojave 10.14.6

Re: Printer software issues

shadowsports — Fri, 27 Dec 2019 10:32:57 GMT

Greetings,

As of this writing 12-27-2019 PSP only supports Elements v2019. 2020 is not supported yet. MAC or PC.

Software like:

Affinity

DxO Photolab (me)

Luminar

Capture One

are not supported natively by PSP's workflow. If you want to use it, you'll need to do so with a supported application:

I am a windows users, but the same applies. I have not used Affinity, but DxO PLE works very well with this printer. Everything I need to control the printer is there. I am not using PSP (which is primarily intended for Adobe CC or Elements through 2019. If you own Elements 2020, I would use it (alone) until Canon adds supports for it in PSP.

Re: Printer software issues

jrhoffman75 — Fri, 27 Dec 2019 15:16:24 GMT

Hello Kazthibs.

You should be able to select media types and profiles using Affinity Photo. Just be sure that you select "ColorSync"

Additional thought - do you have the IJ Series version of the printer installed and not the AirPrint version?

You want to see something like this:

Re: Printer software issues

Kazthibs — Fri, 27 Dec 2019 17:33:36 GMT

I have the AirPrint version, but I'm also confused because I didn't see any other options.

Re: Printer software issues

jrhoffman75 — Fri, 27 Dec 2019 17:42:43 GMT

AirPrint is your problem.

Go into System Preferences->Printers & Scanners, select the "+" button to add a printer and then wait for the Canon IJ Series printer to appear. It could take a few minutes.

Re: Printer software issues

Kazthibs — Fri, 27 Dec 2019 21:46:57 GMT

Yes! That made a big difference. Thank you.

Re: Printer software issues

jrhoffman75 — Fri, 27 Dec 2019 23:55:19 GMT

Glad to help.

Re: Printer software issues

W7lej1 — Tue, 31 Dec 2019 01:55:46 GMT

Greetings, all,

Im new here, and found this forum and thread because I'm having issues very similar to what the original poster describes.

I am running Catalina, 10.15.3 beta, in case that matters.

I cannot find the "Canon IJ series printer" - it does not appear in the add printer window, even after roughly 15 minutes. THe "kind' column for the PRO-100 in the add printer window shows "Bonjour" - im not familiar with those details.

Also - when I was previously "experimenting" with getting the printer to behave, I had it connected to my iMac via ethernet cable (via a router.) When I would attempt to print from DPP4, using Print Studio Pro as a plugin, PSP would open briefly, then show a message to the effect of "no such printer installed" (or something similar.) I experimented with using a USB connection to the printer, the problem with PSP and DPP4 went away.

Am I missing something simple, or can someone coach me through all of this? Many thanks in advance,

Marty

Re: Printer software issues

jrhoffman75 — Tue, 31 Dec 2019 02:06:02 GMT

Welcome to the forum.

Have you downloaded and installed the latest Canon printer driver for Catalina?

https://www.usa.canon.com/internet/portal/us/home/support/details/professional-large-format-printers/professional-inkjet-printers/pro-100?tab=drivers_downloads

Re: Printer software issues

W7lej1 — Tue, 31 Dec 2019 02:42:02 GMT

Well... I attempted to (ha!) I found similar conversations in the Mac and/or printing forums over on DPReview, I downloaded the installer, but when I tried to run the installer, it reported that my printer has firmware revision 2.0.0.1, and apparently the “official” latest version is 1.1.0.0. That left me scratching my head...

Re: Printer software issues

jrhoffman75 — Tue, 31 Dec 2019 02:50:41 GMT

That's OK. Later production has 2.0.

Sounds like you were trying to run the firmware updater. You want the CUPS driver. Different tab.

Re: Printer software issues

W7lej1 — Tue, 31 Dec 2019 08:26:06 GMT

Please pardon me - it had been a long day. I did have printer DRIVER confused with printer FIRMWARE.

After the driver update, I removed the Pro 100 from my printers selection, and re-installed. I chose "Canon PRO-100" in the "Use" selection field at the bottom of the setup window. I now see the same printer dialog window in Affinity that you illustrated earlier, but the preview of the printed image looks "funny" - all reddish color, regardless of what jpeg file I open in Affinity. Right now, I'm not inclined to print and expend yet another sheet of expensive paper until I better understand what's going on.

Regrets for being such a neanderthal with all of this...

Re: Printer software issues

jrhoffman75 — Tue, 31 Dec 2019 12:13:47 GMT

I'm not an active Affinity user, so I may not be able to help with that, but lets try this.

1. open one of the images in Apple Preview on your Mac. Does it look OK?

2. for testing purposes you can always print on plain copy paper.

3. download and use the test image from this site:

http://www.outbackphoto.com/printinginsights/pi049/essay.html

Re: Printer software issues

W7lej1 — Tue, 31 Dec 2019 20:25:25 GMT

Thank you for the coaching and suggestions! To answer your questions -

1. Several open just fine in Preview, and in DPP. In DPP. selecting print using plug-in, Print Studio Pro seems to open and start to work - more on this in a moment.

2. I've been printing some images on plain paper, or on "cheaper" photo paper in the throes of sorting all of this adventure.

3. Not yet...

I'm pretty sure the "red image" is an Affinity issue, I'm going to take that one to the Affinity help forums.

Another issue has re-emerged - the Pro 100 and my iMac seem to "forget" about one another. As in no communication. Restarting either does not help. To avoid further hi-jacking OP's thread, Im going to start yet another thread on that topic, as I sort of suspect it may have to do with Mac OS Catalina.

THanks again, Happy New Year to all here.

Re: Printer software issues

jrhoffman75 — Tue, 31 Dec 2019 20:41:18 GMT

You can probably forget about the test image since it looks like you found the culp. But, if you are ever having printer problems that image and the accompanying info is a good resource.

Are you connected to the printer by USB? There seems to be some sort of USB problem with Catalina 15.2.

My MacBook Air is WiFi connected and I don't have the problem you are describing.

I don't know if this is your Affinity problem, but the image will get a red overlay if it is too large for the selected paper size.

Re: Printer software issues

W7lej1 — Tue, 31 Dec 2019 20:53:00 GMT

Im using an ethernet connection to the printer. Right now. attempting to set the printer up on an OLD laptop running Win 10, just to see what happens there. I'll let everyone know - since others may be having similar issues.

Thanks for the tip on the red overlay - that may be part of the issue, though I don't think so... I'll do some checking/experimenting.

And thannks for the tip on the test photo, I've saved that link for future reference...

Re: Printer software issues

W7lej1 — Wed, 01 Jan 2020 02:13:41 GMT

Well, I THINK I have the connectivity issue resolved. I forgot that when updating a printer driver, it's good practice to have the printer turned off, and generally, disconnected. The Windows version of the driver install software reminds the user of that little detail, the Mac OS version does not.

Looks like I'm good to go - as soon as I replentish some ink supplies.

Thanks to John, and all - Happy New Year!

Re: Printer software issues

AZGinaB — Sat, 25 Apr 2020 17:05:22 GMT

OMG, thank you! I was having the same issue and it fixed it.