topic Re: Miss coloured picture in Professional Photo Printers

Miss coloured picture

Farestveit — Wed, 18 Dec 2019 09:18:10 GMT

I have printer cannon pro-100 and suddenly my photoes are mis-coloured.Se example left side

I have changed an filled up ink-patrons

Re: Miss coloured picture

Danny — Wed, 18 Dec 2019 13:21:48 GMT

Hi, Farestveit!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or Mac OS, and which version thereof) and which applications you're printing from. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: Miss coloured picture

jrhoffman75 — Wed, 18 Dec 2019 14:28:19 GMT

In addition to what Danny asked, did you run a nozzle check to see if there are any clogged nozzles?

Re: Miss coloured picture

Farestveit — Wed, 18 Dec 2019 17:18:48 GMT

I have done the deep cleaning off the nozzels

Re: Miss coloured picture

Farestveit — Wed, 18 Dec 2019 17:25:15 GMT

I am running mac os. I am trying to print from AdobeLigthroom and directly cnt+print with the same result and I have performed cleaning of the nozzels

Re: Miss coloured picture

jrhoffman75 — Wed, 18 Dec 2019 17:56:34 GMT

Theree appears to be some porblems with Catalina and the printer. I print from Windows.

Did this issue arise after the Catalina update or was it working OK initially after the catalina update and then start acting up?

Re: Miss coloured picture

Farestveit — Wed, 18 Dec 2019 20:55:34 GMT

I can try to print from windows 10

Re: Miss coloured picture

Farestveit — Thu, 19 Dec 2019 08:34:33 GMT

I have also printed from windows 10 with a bad resault

Re: Miss coloured picture

jrhoffman75 — Thu, 19 Dec 2019 11:33:35 GMT

Can you post what the nozzle check looks like.

Re: Miss coloured picture

Farestveit — Thu, 19 Dec 2019 12:51:30 GMT

Here is the resault after nozzel test

Re: Miss coloured picture

jrhoffman75 — Thu, 19 Dec 2019 14:04:43 GMT

From the picture you posted it looks like the Photo magenta nozzles aren't printing. It's too dark on the right to see if Gray is also not printing.

If that is correct and deep cleaning cycles haven't corrected it you should call canon at 1-800-OK-CANON.

Re: Miss coloured picture

Farestveit — Thu, 19 Dec 2019 14:08:29 GMT

ok thank you