topic Canon 100s incorrect print size in Professional Photo Printers

Canon 100s incorrect print size

Supremeartsquad — Sat, 07 Dec 2019 10:53:25 GMT

Hi all of a sudden my printer is printing contact sized images even though love selected full A4 images - this has not happened before? Any idea please

Re: Canon 100s incorrect print size

Tiffany — Sat, 07 Dec 2019 14:08:46 GMT

Hi Supremeartsquad,

Welcome to the Canon forum! So that the Community can help you better, we will need to know what model Canon

equipment you are using. Any other details you'd like to give will only help the Community better understand your issue. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Re: Canon 100s incorrect print size

jrhoffman75 — Sat, 07 Dec 2019 14:37:01 GMT

Welcome to the forum. What software are you using? Can you post a screen shot of your print dialogue settinds?

Re: Canon 100s incorrect print size

Supremeartsquad — Sat, 07 Dec 2019 15:26:27 GMT

Hi John

unfortunately all l can give you us this info,- printing voting a iPad Pro to a Canon pro 100s - no previous problems with printing but now won’t print A4 as set but prints a contact sheet instead? Sorry about quality of photo thank you

Re: Canon 100s incorrect print size

jrhoffman75 — Sat, 07 Dec 2019 15:35:33 GMT

Are you selecting Print in the Photos app or are you using a Canon printing app?

Re: Canon 100s incorrect print size

Supremeartsquad — Sat, 07 Dec 2019 15:53:31 GMT

Hi the canon app

Re: Canon 100s incorrect print size

jrhoffman75 — Sat, 07 Dec 2019 17:04:16 GMT

Hi. I can't get my Pro-100 to even be recognized by the Canon app. It only recognizes my M -472. So I can't offer any real help. You might try deleting and reinstalling the Canon app. If that doesn't work you could call the Canon support line for your region. Sorry I couldn't do more.

Re: Canon 100s incorrect print size

Supremeartsquad — Sat, 07 Dec 2019 17:12:55 GMT

No problem, may try this if all else fails. Thank you for your kind suggestions.
Kind regards
Lorna