topic Re: Canon Pixma Pro-100 in Professional Photo Printers

Canon Pixma Pro-100

WesternGuy — Wed, 27 Nov 2019 21:34:33 GMT

I just tried to print to my Pro-100 and I get a message"Attention required". That is all I get, no error number or anything else to tell me what might be wrong. Any suggestions as to what to do with this one?

Is there anyway to tell if a particulalr ink is low, if that is the problem. With my previous printer a 9900, I use to be able to get a display that showed all the inks and their levels and whether or not an ink neede to be replaced. I don't seem to have this functinality with this printer.

Any insight that anyone might have will be greatly appreciated. Thanks.

WesternGuy

Re: Canon Pixma Pro-100

shadowsports — Fri, 29 Nov 2019 13:17:25 GMT

Greetings,

What version of windows are you running?

"Attention Required" message.

What I suggest. Restart the Print Spooler Service.

Windows 10??

Start Menu > type "services.msc"

press enter

Services dialog opens

Find Print Spooler

Right click on it and select restart on the context menu

Checking Ink Status

Open the IJ Status Monitor

Re: Canon Pixma Pro-100

Darius — Fri, 29 Nov 2019 17:07:15 GMT

Hi WesternGuy.

Were you printing to a CD label, or to a larger paper size?

If performing CD printing, the inner cover should not be lowered, and the CD tray not inserted, until specifically directed to do so by the computer.

If printing to a larger size of paper, or to a thicker paper type (such as Cardstock or Art Paper), the dimensions set or expected density may prevent it from feeding from the rear tray. Lower the manual feed tray on the very back of the printer and try feeding from there.

If the paper size and type are normal for the rear tray, and feed source is set accordingly, ensure the dust cover in front of the rear tray is flipped down over the paper.

If the printer is connected by USB, check the USB cord, end to end, for any signs of damage. If necessary, replace it. If the printer is connected by WiFi, and any changes have occurred on the network (new router, router firmware update, etc.), you may need to reconnect the printer to the wifi.

If all of the above does not correct the issue, check the printer for any flashing lights. A flashing alarm lamp (with or without a flashing power lamp) indicates an error, and the pattern of the flashing indicates the specific error. If the alarm lamp is flashing, you will want to contact support. If you're in the U.S., phone-based support is available at 1-800 OK CANON (1-800-652-2666) 8 am to 8 pm Eastern Time, Monday through Friday. If you are located outside of the U.S., you may find the correct branch of Canon through the Canon Global website: http://global.canon/en/support/

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Re: Canon Pixma Pro-100

WesternGuy — Fri, 29 Nov 2019 17:41:28 GMT

Darius, thanks for your response. I was printing on 81/2 x 11 plain white paper. The printer is connected to my computer directly through one of its ports. I will try again and look for any flashing lights. I am in Canada, so will have to check with support here.

I am wondering itf the print head is gone, but I don't know how to check for that "problem".

WesternGuy

Re: Canon Pixma Pro-100

WesternGuy — Fri, 29 Nov 2019 18:03:09 GMT

shadowsports, thanks for the detailed reply.

I am running Windows 10. I will try and find the Printer Spooler, but it might take me a bit of time as I am not really that techie in this day and age. Found it and restarted it.

I am not sure how I find the IJ status monitor. This is something new for me. Perhaps you can indicate where this is found. Thanks.

WesternGuy

Re: Canon Pixma Pro-100

WesternGuy — Fri, 29 Nov 2019 18:27:53 GMT

shadowspsorts, restarting the Spooler seems to have resolved the problem. Thank you.

WesternGuy

Re: Canon Pixma Pro-100

shadowsports — Fri, 29 Nov 2019 21:00:40 GMT

Check the IJ link in my post above

https://ugp01.c-ij.com/ij/webmanual/PrinterDriver/W/PRO-100S%20series/1.0/EN/PPG/dg-c_ink.html

Canon Pixma Pro-100 and Catalina

AnneK60 — Tue, 14 Apr 2020 01:39:48 GMT

I am not sure I am posting correctly but if this message needs to be moved I'll understand.

Up until today I was printing through Canon Print Studio Pro on a Macbook Pro running Catalina v. 10.15.4. Today for some reason I started to get banding on the right side so I thought maybe I needed to update the driver. I did that - the driver is 16.40.1.0. The printer I installed with the USB is named Canon_PRO-100-series 2. When I installed the wireless printer the driver is the same but it's name is Canoon_PRO-100-series. So, I thought everything would be fine but it is not. The first few pages I printed the light pink that had previously been perfect had a real magenta cast. I tried everything. Through Canon Print Studio I was using Canon PRO-100 series 2; Media Type: Matte Photo Paper N; Color Mode: Use ICC Profile: RR Polar Matte CanPRO-100 (Red River paper which I have always used). Color Matching is grayed out. So I tried changing the Printer Profile to CanonIJ Color Printer Profile 2005 and the colors were closer to what I had seen before, but now I am getting the banding on every print.

Can someone help me with this please? Thank you.

Re: Canon Pixma Pro-100 and Catalina

AnneK60 — Tue, 14 Apr 2020 02:50:39 GMT

Well, for the time being it is back to normal. I updated Print Studio Pro to 2.2.3 released in March 2020. That seems to have fixed it for now. Until the next time 🙂

Re: Canon Pixma Pro-100 and Catalina

jrhoffman75 — Tue, 14 Apr 2020 11:26:40 GMT

@AnneK60 wrote:
Well, for the time being it is back to normal. I updated Print Studio Pro to 2.2.3 released in March 2020. That seems to have fixed it for now. Until the next time 🙂

Latest version for Catalina is 2.2.4.

Re: Canon Pixma Pro-100 and Catalina

AnneK60 — Tue, 14 Apr 2020 15:48:35 GMT

Ok. 2.2.3 was what I found on the website when is searched for Print Studio Pro update. I'll try again. 2.2.3 was kind of funky to install. I used the installer, but noticed the dates were not 2020 even though the website said March, 2020. Wonder if the link was bad. When I checked the version it was 2.2.3. Thank you for the information.

Re: Canon Pixma Pro-100 and Catalina

AnneK60 — Tue, 14 Apr 2020 16:11:12 GMT

Thank you again for all your help. I just installed 2.2.4. I forget sometimes that when I make a change as big as a new operating system I should check all drivers and software associated with it. Back to normal now and, hopefully for a while. Until the next operating system change I guess.

Re: Canon Pixma Pro-100

jrhoffman75 — Tue, 14 Apr 2020 16:15:05 GMT

Glad to help.