topic Re: Pro-10 Printing Issue with Catalina in Professional Photo Printers

Pro-10 Printing Issue with Catalina

allanj — Wed, 06 Nov 2019 02:40:00 GMT

I got a new MacBook Pro and set up my Pro-10 with the latest driver for Catalina. Previously, for the past 5 years I had been printing from my Mac Pro via USB using LIghtroom. Everything looked good, except that when I select Other Fine Art 1 (or any paper except Platinum Pro N), High Quality, Black and White and click "Save" and come back, the setting has reverted to Platinum Pro. (If I print on Platinum Pro, the image looks fine ... but if I print on my usual Hannemuhle, it sure sucks and I can tell it is printing faster than what it does on the Standard Quality setting.

I've tried everything, reinstalling the driver (multiple times) removing the printer and starting over (with the IJ Network setting) giving me the correct driver ... matching the number of the Canon file.

The Lightroom print dialong behaves like this, so does Pages, Preview, Photoshop, etc.

Canon tech support said that maybe my virus software kept the file from installing properly. But I get no message and if it didn't install properly, I would expect it not to work at all.

Anyone have this experience or have any ideas for a solution?

By the way, I had a copy of Windows in Fusion that I installed the driver on and it prints normally.

Re: Pro-10 Printing Issue with Catalina

jrhoffman75 — Wed, 06 Nov 2019 13:35:02 GMT

Try deleting the printer driver following this:

https://support.usa.canon.com/kb/index?page=content&id=ART158050

Then try reinstalling. Turn off the virus software just in case it is affecting the install.

Re: Pro-10 Printing Issue with Catalina

allanj — Wed, 06 Nov 2019 22:45:43 GMT

thanks for that...

it didn't resolve the issue though.

I think that link is pretty old, there are some changes since then.

The folder that you are told to delete is named BJPrinter, which I assume stands for BubbleJet. I deleted that anyway, plus the files inside the IJPrinter folder, and the printer driver for the Pro10 ... the path of which is

Macintosh HD>Library>Printers>PPDs>Contents>Resources>CanonIJPro10series/ppd.gz

There aren’t any .pkg files in the Receipts folder… and nothing that includes a reference to printers or Canon.

CFMSupport no longer exists and BJExtDDI.cfm doesn’t exit there or anywhere.

There's references to a link if you are running OS 10.3. that's a few back (15 years?)

But thanks for your ideas.

If you got any more (besides buying an Epson), I'd be happy to hear.

Re: Pro-10 Printing Issue with Catalina

allanj — Wed, 06 Nov 2019 22:56:56 GMT

Latest update:

The Canon phone tech support took me back through all my steps and still didn't work. They left me with "try updating the firmware on the printer". But the firmwater installer won't run even on Mojave, let alone Catalina. I was skeptical anyway, since the printer was working fine before installing the new driver.

I went and looked to see if I could install the Mojave driver, but they have all been updated to the new version.

I have also been trying to work through JustAnswer ... and their last comment was "looks like you are out of luck and needd to wait until Canon relases and update to the driver. Yikes. since the driver is only a month old and their firmware package is 6 years old, how long do I have to wait to get a new driver???

Re: Pro-10 Printing Issue with Catalina

formanproject — Sun, 24 Nov 2019 18:26:13 GMT

I just purchased the new 16 inch Macbook Pro and am having the same issue; I thought I was going crazy. I still have my old computer (it's on 10.14) and it's working fine.

Any other updates on this? Catalina has been out over a month and a lot of professionals rely on this software for their workflows!!

Re: Pro-10 Printing Issue with Catalina

formanproject — Sun, 24 Nov 2019 18:35:32 GMT

Here's a quick update—I copied my drivers over from my old computer's library folder as well as my user printer folder (which was still on 10.14 and had the old drivers, (14.4 to be exact) not the updated ones) and in LR and PS it was showing the correct paper and saving the settings when I closed out of it.

However, as soon as I went to print, I was told there was an error because the driver was not supported by the OS and I needed to update; and as soon as I updated the issue returned.

This proves though with 100% certainty the problem is within the printer drive itself.

CANON, PLEASE FIX THIS AS SOON AS POSSIBLE!!!!!

Re: Pro-10 Printing Issue with Catalina

allanj — Sun, 24 Nov 2019 19:03:36 GMT

Got frustrated enough that I bought an Epson P800.

Besides the fact that it provides excellent images, the Epson Fine Art settings don't require as large a margin, getting you more image on the same size paper.

I'll sell the Canon to someone with a PC

Re: Pro-10 Printing Issue with Catalina

formanproject — Sun, 24 Nov 2019 19:10:40 GMT

What's crazy to me is it's clearly an issue with the driver software yet they made you go through hoops to test it without them even considering it.

All this should need is a simple update, I feel like this should be a widespread issue, no? Is canon not aware of this serious bug? It basically renders their printers useless on Catalina, especially if working with fine art paper.

Re: Pro-10 Printing Issue with Catalina

allanj — Thu, 28 Nov 2019 20:38:33 GMT

I had an issue with my Mac Pro's wireless card that I ended up taking to a shop. They ended up tracing the issue to a conflict with Catalina and Intego (my anti-virus and web barrier software).

So, just a question: are you using Intego? Then ended up installing a clean version of Intego and the wireless card issues were resolved.

Just been using Mac Pro again for printing to see if it works better also. It seems to.

The print dialog doesn't seem to work the same way it did before, but at least the settings seem to stick. I think.

I haven't reinstalled Lightroom, as I am planning on selling the Mac Pro.

The settings seem to revert to the Plantinum Pro between prints, but the test prints I do seem okay.

Re: Pro-10 Printing Issue with Catalina

jrhoffman75 — Thu, 28 Nov 2019 21:22:06 GMT

That’s exactly the problem. Always Platinum Pro. I think it seems to print OK since PtPro is a glossy paper and most glossy papers are pretty much the same.

Re: Pro-10 Printing Issue with Catalina

Matthewlee — Sat, 30 Nov 2019 17:43:32 GMT

Hi. I am a long time Canon SLR and DSLR user...and a long time Epson printer user. Well..I was having some problems with my Epson P600, so I decided to go all Canon, and I just bought a Pixma Pro-10. I'm now wondering if I made a BIG mistake. I'm having the exact same problem. It's clearly a printer driver issue.

Re: Pro-10 Printing Issue with Catalina

blackie36 — Mon, 02 Dec 2019 09:55:22 GMT

Same isue with my Pro1000 and Catalina - any update or progress on this?

Re: Pro-10 Printing Issue with Catalina

bellevuefineart — Mon, 02 Dec 2019 20:30:13 GMT

Thanks for this. I have 3 Mac Pros and 1 mac pro laptop in my arsenal and I have frozen updates on all of them, staying with Mohave 10.14.5. The 10.14.6 update broke two of my machines and I rolled back to 10.14.5. I will NOT be updating to Catalina any time soon and feel like the recent updates are only so Apple can update its own service offerings, like the Apple music subscription, which I'll never ever buy.

This should be a warning to others, stay away from Catalina. It's not just Canon, but lots of other issues with Photoshop and 32 bit apps and helper apps and plugins as well. This is like when Apple discontinued the headphone jack and now I have an iPhone that won't plug into my mac pro, and headphones that won't plug in on the plane or anywhere else, and a bag of adapters that cost more than the headphones. Apple has screwed the pooch on this one.

Re: Pro-10 Printing Issue with Catalina

Darius — Wed, 04 Dec 2019 17:51:37 GMT

Hello, Matthewlee, blackie36, bellevuefineart, and previous commentors.

I saw earlier that a firmware update is one of the recommendations. If the printer is already at the firmware versoin at the Canon U.S.A. website or later, further firmware updates may only be performed through the printer's Remote UI. Directions for accessing the PRO-10's remote UI may be found HERE in the Online Manual.

This is in addition to installing the latest version of the drivers. Please also keep in mind that the ICC Profile collection has not yet been updated for OS 10.15; the file (available for download in OS 10.14 or earlier). They may be able to install as-is, though we have been unable to confirm it on our side.

To blackie36 and others with the PRO-1000, it is in the same boat as the PRO-10 with regards to driver and firmware updates. The PRO-1000 has more software available for OS 10.15, though some software shared with the PRO-10 and PRO-100 is still being updated.

We appreciate your patience while we continue updating our drivers and software for use on OS 10.15.

Re: Pro-10 Printing Issue with Catalina

images6 — Mon, 09 Dec 2019 21:47:57 GMT

I finally have plugin working through PS 2020, however printer (Pro 4000) keeps thinking I am trying to print on plain paper even though Heavyweight Fine Art Paper is selected along with ICC profile and printer profile with proper selections. I cross referenced print settings from print history, just to make sure I was not missing anything. Is this a global issue for all printers or just a lucky few? Any work arounds?

Re: Pro-10 Printing Issue with Catalina

jrhoffman75 — Mon, 09 Dec 2019 21:56:59 GMT

That seems to be the kind of problem folks are having. For the Pro-100 the driver keeps defaulting to Photo Paper Pro Plastinum.

Re: Pro-10 Printing Issue with Catalina

Oliver_S — Tue, 10 Dec 2019 14:21:12 GMT

Hi everybody, after hours of research and testing I´m happy that I found this forum and saw that I´m not alone with that issue!

I noticed the same problem that the selected paper also returnes to 'Platinum Pro' with the result of false colors on my Fine Art Papers. I`m still unsure if the problem is caused after the update to Catalina or the change from Photoshop2019 to Photoshop2020.

Is there any hope that Canon already noticed this issue and that it will be solved soon. Maybe someone in the US (I´m based in Germany) has a closer relation to their customer relations team?

Mac OS 10.15.1, Photoshop CC 21.01 (vers. 2020), Canon Pro-1000 driver 21.10.0.0

everything works fine with the same printer driver on a Macbook with OS 10.14.5, Photoshop CC 20.0.4 (vers. 2019), Canon Pro-1000 driver 21.10.0.0

Greetings from Germany, Oliver

Re: Pro-10 Printing Issue with Catalina

allanj — Wed, 11 Dec 2019 00:34:26 GMT

The expert indicated that it was an issue with the paper profiles not being compatible with Catalina. That seems to make sense based on the issues I experienced.