topic Re: HELP PLEASE! Canon Pixma Pro 100 FADED IMAGES in Professional Photo Printers

HELP PLEASE! Canon Pixma Pro 100 FADED IMAGES

MarcyP — Mon, 25 Nov 2019 03:11:40 GMT

HELP!

I was first using my Canon Pixma Pro to print reproductions of paintings I have done. I was using it at first with my Lenovo Yoga 2 with NO ISSUES. Then, 2 days after getting the printer, I upgraded to a Macbook Air because my Lenovo died. Ever since using my Mac with the printer I have had nothing but problems.

Long story short, AFTER figuring out how to change the settings so photoshop managed the colors, THEN figuring out the ICC Profile that best worked for my prints, and running through TONS of test prints, when I finally get things worked out and am printing off prints I actually like, they all of a sudden start getting lighter and more faded. The images almost look like they are clouded or printing with a cloudy filmn over them. Not at all clear. The Ink levels are fine and not near needing to be replaced. WHAT AM I DOING WRONG?! Someone please help me! I can't figure it out!

Re: HELP PLEASE! Canon Pixma Pro 100 FADED IMAGES

formanproject — Mon, 25 Nov 2019 03:25:19 GMT

Are you running 10.5.1 Catelina? There's currently a bug with it where the paper profiles are not printing properly, so it could be the reason the colors are so off.

Re: HELP PLEASE! Canon Pixma Pro 100 FADED IMAGES

MarcyP — Mon, 25 Nov 2019 03:54:33 GMT

I don’t know, I literally got this computer Friday! But when I was doing the bulk of my printing on Friday, everything was going great once I got the colors profiles worked out. THEN all of a sudden, prints start coming out milky looking. Like in a matter of hours.

The ink levels are still full, so it’s not the ink.

Re: HELP PLEASE! Canon Pixma Pro 100 FADED IMAGES

formanproject — Mon, 25 Nov 2019 13:48:17 GMT

Check to see if you're running Catalina; it's very possible that that bug is what's causing your issue! Go to the little apple icon in the top right corner, click about this mac, and you'll see a number (10.15 or 10.14 or whatever).

Also, it would help if you could attach a picture of the print so we can see what exactly it looks like!

Re: HELP PLEASE! Canon Pixma Pro 100 FADED IMAGES

jrhoffman75 — Mon, 25 Nov 2019 15:03:03 GMT

There are two issues that could be affecting you with your MacBook:

1. as stated already, Catalina (macOS 10.15.X) and Canon drivers have a problem

2. when you added the printer did you add the Canon IJ Series or the AirPrint version of the printer. Many people wind up with the AirPrint version (which has very limited capabilities) becasue it is usually the first one that appears when the "+" button is selected.

Re: HELP PLEASE! Canon Pixma Pro 100 FADED IMAGES

MarcyP — Mon, 25 Nov 2019 16:37:56 GMT

I added the AirPrint version. How do I change that? Thank you for your help!

Re: HELP PLEASE! Canon Pixma Pro 100 FADED IMAGES

MarcyP — Mon, 25 Nov 2019 16:38:28 GMT

I will attach some photos when I get home so you all can see them!

Re: HELP PLEASE! Canon Pixma Pro 100 FADED IMAGES

jrhoffman75 — Mon, 25 Nov 2019 16:40:21 GMT

Just go back. Press “+” and wait for the IJ Series version to appear. It could take a minute or two.

Re: HELP PLEASE! Canon Pixma Pro 100 FADED IMAGES

jrhoffman75 — Mon, 25 Nov 2019 16:42:06 GMT

I didn’t see where you said this, but did you download and install the Canon driver from the Canon website?

Re: HELP PLEASE! Canon Pixma Pro 100 FADED IMAGES

MarcyP — Mon, 25 Nov 2019 18:34:12 GMT

Yes I downloaded the canon driver and installed it from the website! I’m currently operating the MacOS version 10.14.6

Re: HELP PLEASE! Canon Pixma Pro 100 FADED IMAGES

MarcyP — Mon, 25 Nov 2019 20:01:43 GMT

How do I include a picture?

Re: HELP PLEASE! Canon Pixma Pro 100 FADED IMAGES

MarcyP — Mon, 25 Nov 2019 20:17:02 GMT

I also have been on the phone with canon support and we couldn’t get it figured out 😭

Re: HELP PLEASE! Canon Pixma Pro 100 FADED IMAGES

bellevuefineart — Mon, 25 Nov 2019 20:21:34 GMT

Re: HELP PLEASE! Canon Pixma Pro 100 FADED IMAGES

Patrick — Mon, 25 Nov 2019 21:21:15 GMT

Hi MarcyP,

What type of paper are you printing with?

Have you edited the photos before printing them?

What version of Photoshop are you using?

Re: HELP PLEASE! Canon Pixma Pro 100 FADED IMAGES

jrhoffman75 — Mon, 25 Nov 2019 21:49:21 GMT

@MarcyP wrote:
Yes I downloaded the canon driver and installed it from the website! I’m currently operating the MacOS version 10.14.6

OK. Then install the IJ Series version of the printer and see if that addresses your problem.

Since you are running Mojave we can discount the Catalina issue.

The AirPrint driver is an Apple driver that is limited in capability. Its main purpose is to allow printing from iOS devices like iPad and iPhone.

Re: HELP PLEASE! Canon Pixma Pro 100 FADED IMAGES

MarcyP — Mon, 25 Nov 2019 22:01:09 GMT

I also got different canon paper and that didn’t work either.

Re: HELP PLEASE! Canon Pixma Pro 100 FADED IMAGES

MarcyP — Mon, 25 Nov 2019 22:02:27 GMT

I did the proper driver install on the phone today. Downloaded the print shop software. Used the canon luster paper that was sent with the printer. None of those things worked.

Re: HELP PLEASE! Canon Pixma Pro 100 FADED IMAGES

MarcyP — Mon, 25 Nov 2019 22:03:18 GMT

I’m using adobe photoshop 2020

Re: HELP PLEASE! Canon Pixma Pro 100 FADED IMAGES

MarcyP — Mon, 25 Nov 2019 22:06:48 GMT

Re: HELP PLEASE! Canon Pixma Pro 100 FADED IMAGES

MarcyP — Mon, 25 Nov 2019 22:07:33 GMT

I learned to do test prints for color and value, all of which came out the same, washed out and faded.