topic Re: Cannot connect Pro-100 to internet in Professional Photo Printers

Cannot connect Pro-100 to internet

btischler — Sun, 24 Nov 2019 19:42:26 GMT

I had the Pro-100 set up just fine, but then I upgraded my internet and have not been able to get it to reconnect. I'm running a Macbook Pro with Mojave 10.14.5 and have downloaded the updated drivers. I've tried running the install process to reconnect and have also fully deleted the printer off the computer and then reinstalled but still no luck. I've tried wireless connection as well as wired. Everytime I tried to run the install it freezes at the license agreement screen. Any advice would be extremely appreciated. Thanks in advance.

Re: Cannot connect Pro-100 to internet

shadowsports — Mon, 25 Nov 2019 13:52:43 GMT

Greetings,

The following KB applies to both windows and MAC. Please review, uncheck the box and see if this resolves your issie.

KB article for reference

Once you have read the article, download this Mojave 10.14 specific driver and follow the steps.