topic Re: Pixma Pro-100 Leaving Smudges/Streaks in Professional Photo Printers

Pixma Pro-100 Leaving Smudges/Streaks

glebfreeman — Thu, 31 Oct 2019 23:39:10 GMT

Hello!

My Canon Pixma Pro-100 Leaving Smudges/Streaks!

I have done Cleaning (I think after this cleaning it got even worst), Bottom plate cleaning (7-8 times, every time I had smudges/streaks on the paper), Roller Cleaning (2 times(clean paper)).

And after all the cleaning I still have the same issue.

Re: Pixma Pro-100 Leaving Smudges/Streaks

Patrice — Wed, 06 Nov 2019 19:30:30 GMT

Hi glebfreeman.

It is recommended that you enable the Prevent Paper Abrasion setting. If you are using a Windows computer, please follow the instructions at the link below to enable the setting:

Set Prevent Paper Abrasion (Windows)

If you are using a macOS computer, follow the instructions at the link below:

Set Prevent Paper Abrasion ( Mac OS)

If the issue persists, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 8:00 a.m. to 8:00 p.m. ET (excluding holidays).

Re: Pixma Pro-100 Leaving Smudges/Streaks

glebfreeman — Tue, 03 Dec 2019 00:50:59 GMT

Thank you!

But now I got a new issue!

The bottom side of all the pictures is cut off.

Re: Pixma Pro-100 Leaving Smudges/Streaks

jrhoffman75 — Wed, 04 Dec 2019 14:47:28 GMT

CAn you post a screen shot of your printer settings? Is the cell size correct for the paper size and margins?