topic Re: Pixma Pro-100 in Professional Photo Printers

PIXMA PRO-100 How to print 13" x 19"

1nan — Fri, 14 Jun 2024 18:24:00 GMT

I'm embarrassed even having to ask because I'm sure it's so simple, but I want to print a 13x19 photo from my printer (which appears to be the A+ open) but when I go into the paper size I don't find that option. I do see A, but not my size. Can you help? Thank you!

Re: Pixma Pro-100

jrhoffman75 — Sun, 03 Nov 2019 03:19:23 GMT

Welcome to the forum 1nan.

Are you on a Mac computer? If so, when you look in Printers & Scanners in System Preferences do you see the AirPrint version of the Pro-100?

Re: Pixma Pro-100

1nan — Sun, 03 Nov 2019 03:56:34 GMT

@jrhoffman75 wrote:
Welcome to the forum 1nan.

Are you on a Mac computer? If so, when you look in Printers & Scanners in System Preferences do you see the AirPrint version of the Pro-100?

Sorry, no I'm not on a MAC

Re: Pixma Pro-100

jrhoffman75 — Sun, 03 Nov 2019 12:37:25 GMT

OK. Windows then? What software are you trying to print from?

Re: Pixma Pro-100

1nan — Sun, 03 Nov 2019 17:35:42 GMT

Software? I'm sorry I'm not sure what you mean. I'm trying to print a photo I have to my printer. I want a large one, 13x19. It's a photo I have on my Lenova laptop

Re: Pixma Pro-100

jrhoffman75 — Sun, 03 Nov 2019 17:43:12 GMT

What appears when you go to print? Maybe Microsoft Photo? Something must appear that lets you choose paper size.

Re: Pixma Pro-100

1nan — Sun, 03 Nov 2019 17:47:30 GMT

It does! It gives me lots of options, 4x6, 8x10, A, etc but not the 13x19 that shows to be available when I read online what paper size to use for 13x19 which is A+

Re: Pixma Pro-100

1nan — Sun, 03 Nov 2019 17:55:22 GMT

I'm looking now, it gives A3 which is the closest at 11.69x16.54. Then it shows JISB4 which is 10.12x14.33" etc

Re: Pixma Pro-100

jrhoffman75 — Sun, 03 Nov 2019 18:22:29 GMT

Here's what I see when using Microsoft Photo:

Sorry I can't be of more help.

Maybe try reinstalling the latest printer driver?

Re: Pixma Pro-100

1nan — Sun, 03 Nov 2019 18:45:42 GMT

okay, so I opened the photo in Paint app that's on my laptop and Voila! the A3+ option is listed there. Thank you so much for your help. I'm going to call Canon tomorrow to try and understand why I can't just find the print option right from one of the photos saved to my laptop. Thanks again

Re: Pixma Pro-100

jrhoffman75 — Sun, 03 Nov 2019 20:07:16 GMT

With Windows 10 if I right-click on a photo I get this response:

If you don't get that maybe try this:

https://social.technet.microsoft.com/wiki/contents/articles/51814.print-pictures-wizard-is-not-working-in-windows-10.aspx

Re: Pixma Pro-100

Vlad_Zaytsev — Tue, 05 Nov 2019 20:19:37 GMT