topic Re: registering paper types with Canon Print Studio Pro in Professional Photo Printers

registering paper types with Canon Print Studio Pro

bellevuefineart — Tue, 29 Oct 2019 17:29:10 GMT

I have downloaded some profiles from hahnemuhle that have custom paper types, and you can install them both on the printer and in the software using an am1x file. This is great, but then I went to install those paper types and made presets on other computers, and the media configuration tool only has the option to reinstall those media types on the printer again. Do I really have to reinstall the pritner itself for each computer?

I'm also waiting for a replacement printer. Will I have to reregister all these all over again? It seems they're tied to a specific MAC address.

Is there a way to copy preferences files for the Canon Print Studio Pro from one machine to another. If so, where are those files on the MAC Mohave and what are their names?

Re: registering paper types with Canon Print Studio Pro

Stephen — Tue, 29 Oct 2019 17:40:53 GMT

Hello!

So that the Community can help you better, we will need to know exactly what model printer you're using (it's usually on the top or front of the unit).

Any other details you'd like to give will only help the Community better understand your issue!

If you're in the United States, and this is an urgent support need, please click HERE to enter your product information and discover your support options.

If you're outside of the USA, please click HERE to find support options in your country.

Thanks and have a great day!

Re: registering paper types with Canon Print Studio Pro

bellevuefineart — Tue, 29 Oct 2019 19:28:57 GMT

Sorry about that, I'm using a Canon Pro-1000. Thanks

Re: registering paper types with Canon Print Studio Pro

bellevuefineart — Thu, 31 Oct 2019 15:02:48 GMT

Perhaps this is something a Canon moderatior can help with, or should I call tech support?

Re: registering paper types with Canon Print Studio Pro

Danny — Thu, 31 Oct 2019 15:04:49 GMT

If you need immediate help, our US-based support team is available weekdays at 1-800-OK-CANON (1-800-652-2666). We look forward to your call!

Re: registering paper types with Canon Print Studio Pro

bellevuefineart — Thu, 31 Oct 2019 15:06:54 GMT

I'll call, but if someone could provide an answer here then I wouldn't have to call, and the information would be available to eveyone. But OK, I'll call.

Re: registering paper types with Canon Print Studio Pro

bellevuefineart — Tue, 05 Nov 2019 00:08:12 GMT

It would be really nice if someone from Canon could answer this here. What is he point of a community forum if you insist that I call for an answer, and then nobody else in the community can benefit from that answer?