topic Re: Print Studio crashing from Photoshop (Catalina) in Professional Photo Printers

Print Studio crashing from Photoshop (Catalina)

sdt1963 — Sun, 13 Oct 2019 12:54:37 GMT

I am running Photoshop CC (version 20.0.6), and on a Mac Mini macOS Catalina 10.15, which I recently updated. When I attempt to load Canon Print Studio Pro from the Automate menu, the plug in begins to load, and then reports and error and exits.

This did not happen prior to the Catalina upgrade.

Anyone else having this problem?

Re: Print Studio crashing from Photoshop (Catalina)

shadowsports — Sun, 13 Oct 2019 14:52:26 GMT

What printer model do you have?

PIXMA PRO-10

PIXMA PRO-1

PIXMA PRO-100

PROGRAF PRO-1000

What version of Print Studio Pro are you using?

v2.2.3 is only certified for Mojave thus far.

Re: Print Studio crashing from Photoshop (Catalina)

Andreacl01 — Sun, 13 Oct 2019 21:23:06 GMT

Same thing happens to me when I try to print. What can we do?

Re: Print Studio crashing from Photoshop (Catalina)

jrhoffman75 — Sun, 13 Oct 2019 23:32:03 GMT

I suspect you need to wait for a new version of PSP that is compatible with Catalina.

Re: Print Studio crashing from Photoshop (Catalina)

whibal — Fri, 01 Nov 2019 03:56:36 GMT

The same thing happened to me. The reasons for this are apparently the annoying new security provisions introduced with Catalina.

I was able to sove the problem by manually adding Print Studio Pro (and the other Canon Utilities) to have full disk access.

Go to Apple Menu -> System Preferences -> Security & Privacy, click on the Privacy Tab and scroll down to Full Disk Access and select it.

Click on the lock Button and enter your admin credentials, then click on the "+" button and locate Print Studio Pro (should be in the Canon Utilities within the Applications folder).

See attached screen shot.

Now Print Studio Pro should open up as usual.

Please note, however, that printing with Catalina is NOT flawless, I get "Communication Errors" from the print driver quote often.

Hope this helps,

WhiBal

Re: Print Studio crashing from Photoshop (Catalina)

wlandrum1946 — Sat, 09 Nov 2019 19:44:30 GMT

Thanks, whibal:

This worked for me, both my pro-1000 and pro-100. Only problem left is that it will not recognize the manual feed--tells me no paper in the top feed--when I move a sheet to the top it prints normally. Any additional suggestion. I have updated both the printer driver for the 1000 and the newest version of PSP.

Re: Print Studio crashing from Photoshop (Catalina)

formanproject — Sun, 24 Nov 2019 18:44:24 GMT

It seems like there are a lot of bugs currently with Catalina and Canon printers. Apparently there is also an issue with the printer not remembering the paper selection under the new driver; see the following forum link for more information:

https://community.usa.canon.com/t5/Professional-Photo-Printers/Pro-10-Printing-Issue-with-Catalina/m-p/287528#M8185

Canon, please acknowledge that you are working on a fix for this!!

Re: Print Studio crashing from Photoshop (Catalina)

Silvasolve — Sun, 22 Dec 2019 04:06:10 GMT

@whibal wrote:
The same thing happened to me. The reasons for this are apparently the annoying new security provisions introduced with Catalina.

I was able to sove the problem by manually adding Print Studio Pro (and the other Canon Utilities) to have full disk access.

Go to Apple Menu -> System Preferences -> Security & Privacy, click on the Privacy Tab and scroll down to Full Disk Access and select it.

Click on the lock Button and enter your admin credentials, then click on the "+" button and locate Print Studio Pro (should be in the Canon Utilities within the Applications folder).

See attached screen shot.

Now Print Studio Pro should open up as usual.

Please note, however, that printing with Catalina is NOT flawless, I get "Communication Errors" from the print driver quote often.

Hope this helps,

WhiBal

Thanks for your post whibal. I use PSP to print from LR in my workflow and its very frustrating the PSP has stopped working after I upgraded to Catalina. I've been trying to implement your workaround but have run into a problem. I can see and add the Canon Calibration Tool, the Canon IJ Network Tool etc. but there is no application to add in the Print Studio Pro sub folder under the Canon Utilities folder. Any help would be greatly appreciated.

silvasolve

Re: Print Studio crashing from Photoshop (Catalina)

jrhoffman75 — Sun, 22 Dec 2019 12:26:17 GMT

Welcome to the forum silvasolve.

Did you download the PSP installer from the Canon support site?

Re: Print Studio crashing from Photoshop (Catalina)

Silvasolve — Mon, 23 Dec 2019 05:01:19 GMT

Hello John, thanks for responding. Yes, I did download it from the Canon Support Site.

Regards

silvasolve

Re: Print Studio crashing from Photoshop (Catalina)

jrhoffman75 — Mon, 23 Dec 2019 12:01:34 GMT

Hi silvasolve.

Give Canon a call at 1-800-OK-CANON

Re: Print Studio crashing from Photoshop (Catalina)

Silvasolve — Thu, 26 Dec 2019 23:43:16 GMT

Thank you John

Re: Print Studio crashing from Photoshop (Catalina)

scc0001 — Mon, 06 Jan 2020 04:45:36 GMT

Hello, did you manage to solve the issue? I don't have PrintStudioPro to add either... this is so frustrating.

Thank you!

Re: Print Studio crashing from Photoshop (Catalina)

Silvasolve — Tue, 07 Jan 2020 04:42:35 GMT

Hi scc0001,

I've been away and just got back to trying to solve the problem. I first deleted all previous installations of PSP. I then downloaded the latest version of PSP for the Canon site and installed it. I then went to System Preferences, Security & Privacy, Full Disk Access. I then entered my credentials to unlock and pressed the + sign to add an app. I then searched for print studio pro in the search bar and presto it came up. PSP now works but I have yet to test it for colour accuracy.

Hope this helps.

Re: Print Studio crashing from Photoshop (Catalina)

tdominey — Sun, 19 Jan 2020 22:48:00 GMT

Thank you SO MUCH for this. Fixed my problem with PSP in Photoshop CC 2020!

Re: Print Studio crashing from Photoshop (Catalina)

Silvasolve — Mon, 23 Mar 2020 04:45:10 GMT

There is a new Catalina compatible version on PSP on the Canon UK support site.

https://www.canon.co.uk/support/consumer_products/products/printers/inkjet/pixma_pro_series/pixma_pro-10s.html?type=download&softwaredetailid=tcm:14-1953961

It took a bit of work to set up. Had to delete the printer and re-install it as PSP couldn't see the printer but it was worth the trouble because it now works beautifully again (ran some test prints and they compare favourably to the screen image). Great to get back to my workflow.