topic Re: Canon Pixma Pro-100 printing incorrect sizes in Professional Photo Printers

Canon Pixma Pro-100 printing incorrect sizes

NYCNoir — Sat, 04 Feb 2017 22:00:05 GMT

Hello,

I recently got this printer, and absolutely love it, the print quality is amazing. However, I cannot print the correct image sizes from Print Studio Pro. I have images that are 8x10" and I want to print them on standard 8,5x11" paper so I'll have a border. I select "bordered" and that paper size in the dialogue, but when the prints come out, they're about 7x9", smaller than the actual image. When I try to print a 6x8" image, it also comes out about 7x9".

There's no way to adjust image size that I can see, only paper size. I can scale the image to make it larger, but since there's no ruler, I can't scale them to the exact size I want (8x10"). I can print the correct sizes directly from Photoshop, but the quality is so much better with Print Studio Pro.

What am I doing wrong? How do I fix this?

Re: Canon Pixma Pro-100 printing incorrect sizes

jrhoffman75 — Sun, 05 Feb 2017 11:12:49 GMT

You can do it in the Layout dropdown menu.

Re: Canon Pixma Pro-100 printing incorrect sizes

NYCNoir — Sun, 05 Feb 2017 23:47:45 GMT

I didn't notice there was a dropdown menu! Thank you so much!

Re: Canon Pixma Pro-100 printing incorrect sizes

backdoorarts — Fri, 10 Mar 2017 16:54:56 GMT

Thanks for this. I was going out of my mind. I'm so used to Lightroom and Photoshop using the down arrow to indicate that something is expanded that I never once thought to click on the down arrow to expand the option set and I could find nothing about that in the online documentation. Spent a day going out of my mind.

Re: Canon Pixma Pro-100 printing incorrect sizes

joanneg — Thu, 04 Jan 2018 15:53:34 GMT

I have the same problem but printing from Mac "photo" library. Initially had no issues and suddenly every size I choose is about a 2" x 3". I reset the printer and I tried using the software that comes with the printer. The printer software doesn't allow me to choose my photos from my library. Now, unable to print at all.

Please help.

Re: Canon Pixma Pro-100 printing incorrect sizes

Patrick — Wed, 02 May 2018 11:22:55 GMT

Hi joanneg,

Are you still experiencing difficulties with print size? If so, please contact our support group using the following link:

http://Canon.us/ContactLI

Re: Canon Pixma Pro-100 printing incorrect sizes

Chihara — Mon, 11 Feb 2019 19:56:53 GMT

AM I being dense or do I have to choose print size by setting up the four margins, no direct way to just say "center 5X6" ?

Re: Canon Pixma Pro-100 printing incorrect sizes

joanneg — Mon, 11 Feb 2019 20:08:04 GMT

Yes. I'm all good now. thank you

Re: Canon Pixma Pro-100 printing incorrect sizes

joanneg — Mon, 11 Feb 2019 20:08:37 GMT

You should be able to choose the print size or custom size. Not working?

Re: Canon Pixma Pro-100 printing incorrect sizes

Chihara — Mon, 11 Feb 2019 20:15:58 GMT

Can’t find the way!
Do instructions exist somewhere?

Re: Canon Pixma Pro-100 printing incorrect sizes

joanneg — Mon, 11 Feb 2019 20:30:24 GMT

Maybe in the user manual or download one?

Re: Canon Pixma Pro-100 printing incorrect sizes

Colin2 — Thu, 03 Oct 2019 15:06:49 GMT

i too am having the same problem - but at the moment can still print - every time I try to print a photo it only prints the full image on a quarter of the page size - canon hasn’t been able to solve the problem so far

please could help me - much appreciated - thank you

Re: Canon Pixma Pro-100 printing incorrect sizes

jrhoffman75 — Thu, 03 Oct 2019 15:12:12 GMT

What software are you printing from. Can you post a screenshot of your print window?

Re: Canon Pixma Pro-100 printing incorrect sizes

Colin2 — Thu, 03 Oct 2019 19:50:51 GMT

Just wondered if you remembered what you did to get it back first post 1-4-2018 and then you said all good 2-11-1019

have just tried on my old printer also a canon and all working fine so think it’s definitely something to do with the 100- s

Re: Canon Pixma Pro-100 printing incorrect sizes

jrhoffman75 — Thu, 03 Oct 2019 20:10:28 GMT

Are you on a Mac computer? If so, do you have the AirPrint version of the printer installed (which you do not want).

Re: Canon Pixma Pro-100 printing incorrect sizes

Colin2 — Thu, 03 Oct 2019 20:22:33 GMT

Thanks for response - am printing from on 1 photo raw and apple photo

dont have the air print version of the printer - it’s wired via usb

Re: Canon Pixma Pro-100 printing incorrect sizes

jrhoffman75 — Thu, 03 Oct 2019 20:31:27 GMT

If you are on a Mac you could still have the AirPrint driver with a USB connection. Are you on a Mac?

Re: Canon Pixma Pro-100 printing incorrect sizes

Colin2 — Thu, 03 Oct 2019 20:35:37 GMT

Apple Mac Mohave 10.16 .4 os

Re: Canon Pixma Pro-100 printing incorrect sizes

jrhoffman75 — Thu, 03 Oct 2019 21:32:25 GMT

OK. Go to System Preferences->Printers & Scanners and see what the installed printer I'd ID'd as.

Re: Canon Pixma Pro-100 printing incorrect sizes

stephanieSLD — Sun, 06 Oct 2019 13:09:23 GMT

I am losing my mind with my Pixma Pro-100. It only prints part of the photo with a massive top border. I am trying to print 4x6 or 5x7. Wasted about 20 sheets of photo paper. Spent over 2 hours trouble shooting, downloaded the latest driver from cannon (although the driver does not include the IJ Printer Utility as I have read it should), followed all the troubleshooting suggestions in the online manual, etc. Using Windows 10. Any suggestions? I don't see a layout drop down as mentioned above. What screen is that in?