Pro9500 Mark II Stopped Printing Yellow and Green

RFEELEY — Mon, 02 Sep 2019 19:44:49 GMT

I have a ten year old Pro9500 Mark II. Today, with fresh inks in all tanks, the printer is not printing yellow and green is very faint. I performed a head cleaning on all tanks, a deep cleaning on all tanks, and a second deep cleaning on group 2 which includes yellow and green. Ran several nozel tests and no yellow showing up at all, and green is very faded. I tested a photo by adjusting in Light Room to basically make the image yellow, and the print came out a faded cayan/magenta with no yellows or greens.

What can I do futher than the head cleaning. I have checked all inks and they are properly seated.

Please help. Thanks.

RickF

Re: Pro9500 Mark II Stopped Printing Yellow and Green

Patrick — Fri, 06 Sep 2019 16:51:10 GMT

Hi RickF,

If the ink tanks are full and performing printhead cleanings did not get your PIXMA Pro9500 Mark II to print correctly, your PIXMA Pro9500 Mark II would require service.

You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

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Pro9500 Mark II Stopped Printing Yellow and Green

Re: Pro9500 Mark II Stopped Printing Yellow and Green