topic Pixma Pro9000 leaving black lines on print in Professional Photo Printers

Pixma Pro9000 leaving black lines on print

Castell — Tue, 30 Jul 2019 15:39:03 GMT

My Pro9000 has given me 11 years of excellent service but is now leaving black lines on front and back of photographic prints and plain paper. I suspect that I need to clean the rollers but that option is not present on the maintenance screen and I cannot see how to access them. I hope the time has not come for me to buy a new printer!

Re: Pixma Pro9000 leaving black lines on print

Patrick — Wed, 31 Jul 2019 18:04:01 GMT

Hi Castell,

To perform a roller cleaning, please follow the steps in this article:

https://support.usa.canon.com/kb/index?page=content&id=ART127253

To perform a bottom plate cleaning, please use the following appropriate link below:

(for Windows) https://support.usa.canon.com/kb/index?page=content&id=ART157713

(for OSX) https://support.usa.canon.com/kb/index?page=content&id=ART157937