topic Re: Photos do not fill whole sheet of paper in Professional Photo Printers

Photos do not fill whole sheet of paper

DogDoc — Wed, 24 Jul 2019 22:44:33 GMT

Hello:

I am trying to print from Photos on an iMac computer (using Mojave OS). I have a PIXMA Pro-100 printer.

I have selected 4 images, set the image size as 3.5 x 5, which should fit one one sheet of paper. When I go to print on 8.5 x 11 paper, all four images are printing in a 3.5 x 5 box in the corner of the paper.

I tried doing a "fast print" on regulsr paper, and the images are the correct size. When I go back to photo paper setting, back to the reduced size.

I have used this printer for several years with a differnt desktop computer and never had this issue. Any suggestions are welcome! (I have already checked that the printer software is current, as is my driver.)

Thanks in advance,
Kris

Re: Photos do not fill whole sheet of paper

ArthurJ — Fri, 26 Jul 2019 16:20:33 GMT

Hi DogDoc,

What program are you using to print?

We look forward to your reply.

Please note: if you would like help in real time with this matter, I recommend that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please dial 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST.

Re: Photos do not fill whole sheet of paper

DogDoc — Fri, 26 Jul 2019 19:39:37 GMT

Hi there - I am printing directly from the Apple Photos program (used to be iPhoto a while back).

Kris

Re: Photos do not fill whole sheet of paper

ArthurJ — Fri, 26 Jul 2019 20:13:15 GMT

Hi Kris,

I see that you checked the driver and its current but lets go ahead and remove the printer and then reinstall the software.

Go into your system preferences and then select printers and scanners. Once you are there, select the printer and press the - button to remove it.

Once it is removed, please click the link below to download PRO-100 series CUPS Printer Driver Ver.16.20.0.0. Once it is download, open you recent downloads and select the file to run the installer.

Driver: mcpd-mac-pro_100-16_20_0_0-ea21_3.dmg

Once the file is installed, please try to print again. If the same issue happens, I recommend contacting the Canon Support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST. They will be able to run though troubleshooting in real time to resolve the issue.

Re: Photos do not fill whole sheet of paper

DogDoc — Sat, 27 Jul 2019 23:09:48 GMT

Hi Arthur - I will give it a try and let you know the results!

Kris

Re: Photos do not fill whole sheet of paper

TCampbell — Mon, 29 Jul 2019 18:16:57 GMT

I have a PRO-10 (not a PRO-100) but in the print dialog in Photos you should see an option for your 3.5x5" for just '3.5 x 5"' or '3.5 x 5" Borderless" - pick the Borderless option.

Also, if the aspect ratio of your camera sensor does not match the aspect ratio of your print stock then you may need to crop to fill the page. In Apple Photos there's an called "Fit" and another called "Fill" (in the print panel). "Fit" means it will fit the entire image on the print ... but this means it will leave white un-printed areas on the sides. "Fill" means it will crop in to "fill" the entire print (so you'll lose a little of photo near the edges.)

Re: Photos do not fill whole sheet of paper

DogDoc — Mon, 29 Jul 2019 21:51:16 GMT

Hi Tim:

My problem is (was, since it seems to be solved right now) is that multiple photos would not print, filling an 8.5 x 11 inch sheet of paper. Thanks for chiming in!
Kris

Re: Photos do not fill whole sheet of paper

DogDoc — Mon, 29 Jul 2019 21:52:54 GMT

Hi Arthur:
Success! I did what you suggested, as well as unplug the printer. Also ran a general software update that just came through.

I've printed enough pages today to think that the problem has been solved.

Thanks so much!
Kris