topic Re: Pro 100 and Easy Photoprint EX not working in Mac OS Mojave in Professional Photo Printers

Pro 100 and Easy Photoprint EX not working in Mac OS Mojave

jdpmus — Thu, 11 Jul 2019 17:58:24 GMT

I am getting the usual Mac warning about "this software may not be compatible in the future..." message. However, the software loads and my many templates for CD printing show up. When the software is loaded I get the message that "printer not supported etc.)

No way I can navigate the Canon site and come up with a solution. Any answers?

Thanks

Re: Pro 100 and Easy Photoprint EX not working in Mac OS Mojave

Patrick — Thu, 11 Jul 2019 19:43:22 GMT

Hi jdpmus,

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

Re: Pro 100 and Easy Photoprint EX not working in Mac OS Mojave

jdpmus — Thu, 11 Jul 2019 20:16:25 GMT

I've not been able to find a clear link on the Canon site to a tech support person to address this question. So no, the answer wasn't helpful.

Re: Pro 100 and Easy Photoprint EX not working in Mac OS Mojave

jdpmus — Thu, 11 Jul 2019 20:17:11 GMT

That gets me back to the site where there is no clear link for this issue.

Re: Pro 100 and Easy Photoprint EX not working in Mac OS Mojave

Stephen — Thu, 11 Jul 2019 20:24:33 GMT

For support, please visit our site HERE.

You will need to ensure your printer is registered to your MyCanon Account first. You can do that HERE.

We hope this helps!

Re: Pro 100 and Easy Photoprint EX not working in Mac OS Mojave

jdpmus — Thu, 11 Jul 2019 21:44:25 GMT

Tech support got me working again. Thanks guys!