topic Re: Help re: Diagnosis Pixma pro-100 colors in Professional Photo Printers

Help re: Diagnosis Pixma pro-100 colors

JimmyD2 — Thu, 23 May 2019 20:38:01 GMT

Hi,

I have a Pixma pro 100 that I hadnt used in a year and I tried printing an image but all the skin colors and clothes look magenta.

- I printed on a different color ink printer at work, and it was perfect.

- I replaced all the ink cartridges and it didnt help.

- I flushed the printerhead with water following instructions online and it didnt help.

- I ran the nozzle check and it looked normal to me (excuse the black box on the bottom, I printed something on the back). What should I do now?

Re: Help re: Diagnosis Pixma pro-100 colors

JimmyD2 — Thu, 23 May 2019 22:05:42 GMT

Update: I printed out a form in grayscale and the gray comes out PURPLE. But the black text is still black. I printed out the previous photo in black and white and it looked like a purple hue as well (not pictured). Any clue?

Re: Help re: Diagnosis Pixma pro-100 colors

jrhoffman75 — Fri, 24 May 2019 18:38:28 GMT

Try one or two deep cleanings and see what happens.

Re: Help re: Diagnosis Pixma pro-100 colors

JimmyD2 — Sat, 25 May 2019 16:10:08 GMT

2 deep cleanings didnt help.

Anyone know if this could be a 'fried print head'? I'm not sure what that would look like.

Also I did a printer head alignment and all the colors were represented except for yellow. Is that normal?

Would anyone recommend buying a new printhead as the next course of action?

Re: Help re: Diagnosis Pixma pro-100 colors

jrhoffman75 — Sat, 25 May 2019 16:17:14 GMT

No, not normal that one of the inks doesn’t print.

I would not buy a new print head. I would look/wait for one of the rebate deals. You get a new head, full set of ink, some paper and a new printer for less than the cost of a set of ink.

Re: Help re: Diagnosis Pixma pro-100 colors

Caemene — Mon, 27 May 2019 07:46:33 GMT

Hi JimmyD2,

With the information provided, I would recommend troubleshooting with our support group to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday – Friday, 8:00 AM – 8:00 PM EST(excluding holidays).