topic Re: Maintenance in Professional Photo Printers

Maintenance

rridlen — Sat, 18 May 2019 21:59:25 GMT

There is something clearly wrong with my PRO Series 100, but I cannot find the maintenance option in order to perform maintenance? I've watched videos that tell me where the link should be, but it isn't there? Any suggestions?

Re: Maintenance

jrhoffman75 — Sun, 19 May 2019 02:44:02 GMT

Windows or macOS.

Re: Maintenance

rridlen — Sun, 19 May 2019 03:57:20 GMT

Windows.

Re: Maintenance

jrhoffman75 — Sun, 19 May 2019 10:20:13 GMT

It in the printer driver.

Re: Maintenance

rridlen — Sun, 19 May 2019 18:12:34 GMT

I've tried every properties link I have and none of them have an option for maintenance. The only diffference I see is that mine says Canon PRO 100 Series WS.

Re: Maintenance

jrhoffman75 — Sun, 19 May 2019 19:15:04 GMT

You want to delete the WS version of the printer and then reinstall the printer. You want the Canon Pro-100 series printer showing.

The WS version of the printer is a Microsoft driver, not the Canon driver.

Re: Maintenance

rridlen — Sun, 19 May 2019 19:55:32 GMT

Yep! Finally figured that out after my daughter went to the desktop computer and the maintenance button was there! Thanks for your help!