topic Another Mac and Pro-100 Problem. Dark areas of photo prints out like a negative..in yellow and orang in Professional Photo Printers

Another Mac and Pro-100 Problem. Dark areas of photo prints out like a negative..in yellow and orang

terbald — Tue, 07 May 2019 22:40:43 GMT

I've setup my Pro-100 on my mac pro with mojave. I've been at this for nearly and week and the same results. The photos print out in detail in Lightroom however, the darks are like an old negative. They print out in lighter (yellow, orange, and red and white) colors. I have travelled down the gauntlet of iccs and still nothing but the same. Also, under Lightroom on the print page and page settings to the left, the dialog box is very limited as to what can be picked. I loaded the Canon IJ Network instead of Bonjour and USB Multifunction as some have done but still the limited dialog box. Any ideas? Thanks

Re: Another Mac and Pro-100 Problem. Dark areas of photo prints out like a negative..in yellow and o

shadowsports — Wed, 08 May 2019 13:51:03 GMT

This appears to be a workflow issue and not something related to connectivity.

Workflow being processed by LightRoom and Canon print driver, incorrect ICC profile, or paper type.

The absence of Cyan also causes a yellow cast. What happens when you print a test page?

I don't use LR so one of the LR guys here can probably help.

Re: Another Mac and Pro-100 Problem. Dark areas of photo prints out like a negative..in yellow and o

terbald — Wed, 08 May 2019 14:56:20 GMT

There are no blacks or dark colors. Just pastel.

Re: Another Mac and Pro-100 Problem. Dark areas of photo prints out like a negative..in yellow and o

terbald — Wed, 08 May 2019 20:06:28 GMT

Well according to Canon, this is a serious problem with the printer and printhead. Thanks

Re: Another Mac and Pro-100 Problem. Dark areas of photo prints out like a negative..in yellow and o

Caemene — Thu, 09 May 2019 12:35:35 GMT

Hi terbald,

I understand that your images are coming out as negatives. I also appreciate the nozzle check there seems to be an issue with the inks being pushed through the print heads. To troubleshoot this issue, start with Reseating the Print Head and performing two Cleanings followed by one Deep Cleaning. During the Cleaning and Deep Cleaning process, I encourage you to focus the process on Group 2 only.

Click HERE for information on the Reseating on the Print Head.

Accessing Cleaning & Deep Cleaning

Click on the APPLE icon
Click on SYSTEM PREFERENCES
Click on PRINTERS & SCANNERS
Click on CANON PRO-100
Click on OPTIONS & SUPPLIES
Click on UTILITIES
Click on OPEN PRINTER UTILITIES

Once in the Printer Utility Cleaning and Deep Cleaning will be available. Perform 2 Cleanings and 1 Deep Cleaning of at minimum Group 2.

However, I would recommend troubleshooting with our support group to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday – Friday, 8:00 AM – 8:00 PM EST(excluding holidays).