topic Re: Pro 1000 issues in Professional Photo Printers

Pro 1000 issues

Ben3 — Tue, 26 Feb 2019 01:54:49 GMT

Hi - I've been having connection issues where the printer will start, and then stop half way through a print citing connection problems. I'm connecting over WIFI. Also, my images have started printing with a lot more magenta and less yellow. Is there a way to adjust this at a deeper level than Photoshop or Lightroom? OSX 10.11.6

Re: Pro 1000 issues

Ben3 — Fri, 01 Mar 2019 02:24:19 GMT

I've fixed the connection issue - using LAN from the back of the computer now. Haven't been able to fix the color issue. I just want it back to how it used to be. Nozzle check print is fine, yellow is coming through well, just had a very magenta bias with skin tones now.

Re: Pro 1000 issues

elroustom — Sat, 02 Mar 2019 16:40:36 GMT

I'm having same magenta issue - yellow dropping out - suspecting print-head is dying. See other posts.

I'm looking for a fix. If it's a connection issue that would be great, but I don't think so.

Any luck with Canon tech support?

Re: Pro 1000 issues

ArthurJ — Tue, 05 Mar 2019 16:05:04 GMT

Hi Ben3,

Troubleshooting with our support group will be needed to narrow down the cause of your issue.

If you would like to chat in real time with a chat agent, please click HERE and in the chat box ask to speak with a live agent or if you prefer to speak with someone on the phone, you can call 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST.

Re: Pro 1000 issues

Ben3 — Tue, 05 Mar 2019 22:15:55 GMT

Have you done a printed head check? Yellow faultering?

Re: Pro 1000 issues

elroustom — Wed, 06 Mar 2019 02:33:57 GMT

I've done many of them - and everything always looked fine. I always used a sheet of regular copy paper.

Just before I saw your comment, I did one on the same (expensive) paper I was working on, and I could see some inconsistencies in the yellow. I had to do several deep cleanings on the that color group to get a finally clean pattern on the yellow. So far the problem seems to be solved. Keeping my fingers crossed.

This was a very expensive head-cleaning, in time and ink.

This problem has come and gone over the last year.

I'm not sure it's solved, but it seems solved for now.