topic Re: IJ Printer Driver Could Not Be Installed in Professional Photo Printers

IJ Printer Driver Could Not Be Installed

DoRag — Tue, 26 Feb 2019 03:44:24 GMT

Just received my new Pro-1000 printer and during Laptop installation the installer finds the printer but stops indicating "IJ Printer Driver Could Not Be Installed". I'm dying to print something! Any ideas? Thanks

Re: IJ Printer Driver Could Not Be Installed

Crista — Tue, 26 Feb 2019 03:58:08 GMT

Hi DoRag!

Thanks for joining and posting in the Canon Forums!

To have a better understanding of your issue, please let everyone know what operating system you are using.

If this is a time-sensitive matter, our US-based technical support team can help HERE

Thanks!

Re: IJ Printer Driver Could Not Be Installed

DoRag — Tue, 26 Feb 2019 04:01:58 GMT

Thanks for your reply and sorry I forgot the details...just a bit frustrated as I have tried everything I know. OS is Windows 10 Pro. BTW not time sensitive just excited to finally get the printer. I tried calling support but they closed until tomorrow, I am sure they will be able to bet me going. Thanks again!

Re: IJ Printer Driver Could Not Be Installed

DoRag — Thu, 28 Feb 2019 14:14:09 GMT

UPDATE: I reached Canon support (David) and he zoned in on the issue. The driver .exe file would not execute even though I disabled the Anti-Virus, so he patiently guided me to the proper file where we opend it and ran the program. The driver installed and I was printing within 30 minutes! This printer is AMAZING!