topic Pro10 - Not Printing Color in Professional Photo Printers

Pro10 - Not Printing Color

photo_jason — Sun, 20 Jan 2019 02:58:21 GMT

I have been printing on the Pro10 since christmas. Always replaced with cannon ink. Today the printer stopped printing colors.

PC, Y, M, R and PM.

I have brand new ink in and ran the cleaning twice. Ink levels in these colors are showing as dropping but when I print a test page I still get nothing from PC, Y, M, R and PM.

I am printing from a new MacBook Pro with updated sofware and have the latest drivers and firmware on the printer.

Any thoughts?

Re: Pro10 - Not Printing Color

jrhoffman75 — Tue, 22 Jan 2019 15:41:21 GMT

Give Canon a call at 1-800-OK-CANON

Re: Pro10 - Not Printing Color

ArthurJ — Tue, 22 Jan 2019 18:44:35 GMT

Hi photo_jason,

I would agree with jrhoffman75, troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).

We look forward to hearing from you.