topic Re: Trouble aligning print head in Professional Photo Printers

Trouble aligning print head

imgmkr — Sat, 05 Jan 2019 18:32:57 GMT

I just got a new Pro-100 and while trying to allign the print head I keep getting a message that says the rear tray is open and it needs to be closed. It is closed. Any help would be appreciated.

Re: Trouble aligning print head

indigoimagelab — Sun, 06 Jan 2019 03:30:07 GMT

There's a long rectangular flat dark gray piece at the rear of the top, just in front of where you load the paper, that flips forward when you're loading paper, but you after you load the paper, you have to flip it back. It sort of covers most of the opening where the paper feeds in from the back tray. If that piece is flipped forward it won't print. Does that help?

Re: Trouble aligning print head

ArthurJ — Mon, 07 Jan 2019 16:31:37 GMT

Hi imgmkr,

You will want to make sure the feed slot cover is closed. Please see the picture below for reference.

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Re: Trouble aligning print head

imgmkr — Mon, 07 Jan 2019 19:22:17 GMT

That solved my issue. Thanks!