topic Re: PRO-100 clearly visible color change line in photo in Professional Photo Printers

PRO-100 clearly visible color change line in photo

Kingnog — Sat, 29 Dec 2018 17:21:04 GMT

I just set up my brand new PRO-100 printer a couple days ago. I have printed five 13x19" prints and the first four were perfect. On the last print, the first 1/2" printed perfectly but after that the colors suddenly took on a "purple tint" for the rest of the print.

What would cause this? How do I troubleshoot?

Re: PRO-100 clearly visible color change line in photo

Kingnog — Sat, 29 Dec 2018 20:03:17 GMT

Some more info...

A "nozzle check" was OK, and a reprint did not exhibit this same issue.

Re: PRO-100 clearly visible color change line in photo

ArthurJ — Mon, 31 Dec 2018 13:41:40 GMT

HI Kingnog,

So we can best assist you, please let us know what version of Windows or Macintosh is installed on your computer and what program you are using to print the photo.

If this is a time sensitive matter, please contact our support group at 1-800-OK-CANON (1-800-652-2666).Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).

We look forward to your reply.

Re: PRO-100 clearly visible color change line in photo

Kingnog — Wed, 02 Jan 2019 14:37:54 GMT

@ArthurJ wrote:
HI Kingnog,

So we can best assist you, please let us know what version of Windows or Macintosh is installed on your computer and what program you are using to print the photo.

If this is a time sensitive matter, please contact our support group at 1-800-OK-CANON (1-800-652-2666).Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).

We look forward to your reply.

Hello,

Thank you for the reply. I am using Windows 7 and am printing with Adobe Lightroom. The Canon print preview looked perfect but the output was unusual, as shown in my photo.

Re: PRO-100 clearly visible color change line in photo

ArthurJ — Wed, 02 Jan 2019 17:53:46 GMT

Hi Kingnog,

I recommend performing a nozzle check. Please click HERE for the steps. Does the nozzle check print like the picture below:

We look forward to your reply.

Re: PRO-100 clearly visible color change line in photo

Kingnog — Thu, 03 Jan 2019 04:01:28 GMT

@ArthurJ wrote:
Hi Kingnog,

I recommend performing a nozzle check. Please click HERE for the steps. Does the nozzle check print like the picture below:

We look forward to your reply.

Yes, the nozzle check was perfect.

Re: PRO-100 clearly visible color change line in photo

ArthurJ — Fri, 04 Jan 2019 15:13:19 GMT

Hi Kingnog,

Since the nozzle check is good, I recommend removing the printer driver from your computer and then please click HERE and download the PRO-100 series Printer Driver Ver.1.06. I also recommend clicking on the software tab on that page and downloading the Print Studio Pro Ver.2.0.2 plug-in.

If you still have the same issue, troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).

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