topic Re: Pro 100 problems in Professional Photo Printers

Pro 100 problems

raider123 — Wed, 19 Dec 2018 04:06:38 GMT

My printer is hard wired into my iMac, worked fine for a while now I get a " printer not connected" message. It is clearly connected and will start to print then stop, it is rreading my ink levels also. but it wont print.

Re: Pro 100 problems

jrhoffman75 — Wed, 19 Dec 2018 12:23:47 GMT

Have you updated your macOS recently? I have read about situations where the update to Mojave has affected printer driver.

Try reinstalling the printer driver.

Re: Pro 100 problems

George_- — Wed, 19 Dec 2018 14:10:29 GMT

Hi raider123,

Based on the specific issue you have described I recommend contacting live technical support. Please click HERE for info to contact live technical support.

Re: Pro 100 problems

TCampbell — Sat, 22 Dec 2018 18:15:10 GMT

Are you using a fairly long USB cable? This sort of sounds like a flakey connection if it has a connection to the printer ... then loses it.

You might also try printing wirelessly. If you haven't done so, with printer connected via USB, run the "Canon IJ Network Tool". This utility lets you configure the printer so it can join your wifi network. Once completed, you can disconnect the USB cable.

Re: Pro 100 problems

raider123 — Wed, 26 Dec 2018 05:38:24 GMT

Re-istalled drivers and updated browser, and changed out my ink. Success I'm printing again. Thank you all for your input.

Re: Pro 100 problems

jrhoffman75 — Wed, 26 Dec 2018 12:06:43 GMT

👍