topic Re: Canon Pro 100 Printer Stopped Printing Correctly in Professional Photo Printers

Canon Pro 100 Printer Stopped Printing Correctly

tjdonofrio — Wed, 05 Dec 2018 02:50:06 GMT

After operating without any issues for 3 years my Canon Pro100 started printing very badly -- colors not correct, colors washed out, no contrast or sharpness of any kind -- I changed the ink tanks even some not needing changing -- ran all cleaning utilities (twice) and the test pages printed correctly -- prints are still all washed out and not correct

UsIng a MacBook Pro with High Sierra -- note printer communicates correctly for color prints with my HP All-in-One.

Any similar experiences or thoughts on a solution. Thank You

Regards

Terry D.

Re: Canon Pro 100 Printer Stopped Printing Correctly

jrhoffman75 — Wed, 05 Dec 2018 13:48:00 GMT

Did you make any changes to your MacBook?

Try reinstalling the Canon driver and be sure you are selecting the IJ Series version of the printer, not the AirPrint version.

Re: Canon Pro 100 Printer Stopped Printing Correctly

tjdonofrio — Wed, 05 Dec 2018 13:55:47 GMT

Thanks

I did reinstall the latest drivers already -- will check on the versions I am installing and try again. No changes to Mac since High Sierra update.

Thanks Again

Terry

Re: Canon Pro 100 Printer Stopped Printing Correctly

tjdonofrio — Wed, 05 Dec 2018 13:59:37 GMT

One more update -- the problem occurs on both versions of the printer. Before I scrap this printer and get another Pro 100 (rebate until the end of year), I may try reinstalling the software.

Thanks Again

Terry

Re: Canon Pro 100 Printer Stopped Printing Correctly

jrhoffman75 — Wed, 05 Dec 2018 14:02:07 GMT

You want to see this info, but it does sound like a bad unit.

Re: Canon Pro 100 Printer Stopped Printing Correctly

tjdonofrio — Wed, 05 Dec 2018 14:26:36 GMT

Continued Thanks

Terry

Re: Canon Pro 100 Printer Stopped Printing Correctly

tjdonofrio — Wed, 05 Dec 2018 14:30:58 GMT

My similar screen says 2.0 for Driver Version ???

I guess I better definitely download new drivers.

Thanks

Terry

Re: Canon Pro 100 Printer Stopped Printing Correctly

tjdonofrio — Wed, 05 Dec 2018 14:32:17 GMT

Do you have a good link you use for the latest Canon Printer Drivers ?

Thanks

Terry

Re: Canon Pro 100 Printer Stopped Printing Correctly

jrhoffman75 — Wed, 05 Dec 2018 14:35:18 GMT

https://www.usa.canon.com/internet/portal/us/home/support/details/professional-large-format-printers/professional-inkjet-printers/pro-100?tab=drivers

You might want to also delete the existing printer and re-add when you download new driver. Wait a few minutes for the Canon version to appear when you click "+"; the AirPrint/Bonjour driver usually appears first.

Re: Canon Pro 100 Printer Stopped Printing Correctly

tjdonofrio — Wed, 05 Dec 2018 14:37:07 GMT

My mistake

When I go to the non airprint version of the printer it says 16.20.0.0.

I should be OK

Terry

Re: Canon Pro 100 Printer Stopped Printing Correctly

tjdonofrio — Wed, 05 Dec 2018 14:39:12 GMT

Thanks

I will reinstall the printer with new drivers before I go further. That should definitely determine if I have a bad unit.

Thanks

Terry

Re: Canon Pro 100 Printer Stopped Printing Correctly

tjdonofrio — Wed, 05 Dec 2018 14:50:17 GMT

What is the best sequence:

Delete the printers

Install Drivers

Wait and reinstall printer ???

Thanks

Terry

Re: Canon Pro 100 Printer Stopped Printing Correctly

ArthurJ — Wed, 05 Dec 2018 15:18:38 GMT

Hi tjdonofrio,

If you still have any print quality issues after installing the driver, please let us know and we will be happy to further assist you.

Re: Canon Pro 100 Printer Stopped Printing Correctly

tjdonofrio — Wed, 05 Dec 2018 15:25:05 GMT

Arthur J.

Thanks I will let you know how it goes. Hope it works this has been a very good large format printer over last few years.

What is best sequence to reinstall:

Delete Printer

Reinstall Drivers

Reistall Printer

Thanks

Terry

Re: Canon Pro 100 Printer Stopped Printing Correctly

tjdonofrio — Wed, 05 Dec 2018 16:13:49 GMT

When reintalling the printer is it best to use the USB connection to printer ????

Thanks

Terry

Re: Canon Pro 100 Printer Stopped Printing Correctly

jrhoffman75 — Wed, 05 Dec 2018 16:21:16 GMT

Mine is connected bu USB to a PC and WiFi to two Macs. Equally easy.

Re: Canon Pro 100 Printer Stopped Printing Correctly

ArthurJ — Wed, 05 Dec 2018 16:34:10 GMT

Hi tjdonofrio,

The sequence you listed is the best way to remove and reinstall the printer.

As far as connecting with a USB, that is really up to to you. If you only print from the one device and dont need to print wirelessly from other devices then I would recommend connecting the printer with the USB cord.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: Canon Pro 100 Printer Stopped Printing Correctly

tjdonofrio — Wed, 05 Dec 2018 18:17:01 GMT

Hi Everyone

Thanks for your answers to my questions -- I think I should have indicated how I use the printer to get the right answer on USB installation of the drivers.

When I print 8x10 for non photo printing I use WiFi or Airprint -- when I do photo print of 13 x19 I use the USB cord so as not to have to send all the info over WiFi.

Given that should I reinstall the printer using USB or WiFi.

Thanks Again

Terry

Re: Canon Pro 100 Printer Stopped Printing Correctly

jrhoffman75 — Wed, 05 Dec 2018 18:24:53 GMT

Hi Terry. My Windows PC is close enough to the printer that I can connect via WiFi. We have two Mac computers that connect via WiFi. All three computers are used for photo printing.

My initial setup was via USB on PC and I added the two Macs later via WiFi.

That's not a direct answer, but I think it doesn't matter.

Re: Canon Pro 100 Printer Stopped Printing Correctly

tjdonofrio — Thu, 06 Dec 2018 03:41:49 GMT

Arthur J

I downloaded the latest Pro100 Driver and reinstalled the printer -- still the same issues ....

Unless you have other ideas I am at a dead end.

Surprised this happened -- even though its 3 years old the Pro100 only had moderate use for large (13x19) prints for photo shows etc.

Thanks

Regards

Terry Donofrio

Sports Photography

Canon: 1DXMk2, 5DMk3, 7DMk2, 300mm f2.8, 70-200f2.8, 24-70f2.8, 400mm f5.6 plus other lenses, teles, flashes and accessories