topic Re: PIXMA Pro9900 says ink level is low, but it is full! in Professional Photo Printers

PIXMA Pro9900 says ink level is low, but it is full!

Janness — Sat, 17 Nov 2018 21:16:21 GMT

Ink cartridge is full, but I keep getting a message that it is near empty. (10%) I've tried turning off the printer and on again, lifting the ink cartridge out and putting it in again.

Re: PIXMA Pro9900 says ink level is low, but it is full!

Michael — Wed, 21 Nov 2018 18:45:37 GMT

Hello.

Make sure that you are using genuine Canon ink tanks. If you are using third-party or refilled ink tanks, the levels may not be detected properly.

This didn't answer your question or issue? Find more help at Contact Us.

Re: PIXMA Pro9900 says ink level is low, but it is full!

Janness — Sat, 24 Nov 2018 19:37:19 GMT

I ALWAYS use Canon ink. So that's not the problem.... What else could it be?

Re: PIXMA Pro9900 says ink level is low, but it is full!

Patrick — Fri, 30 Nov 2018 13:45:09 GMT

Hi Janness,

Because the issue persists, it is recommended that you contact our support group using the following link:

http://Canon.us/ContactLI

Re: PIXMA Pro9900 says ink level is low, but it is full!

northern40 — Sun, 02 Dec 2018 03:26:26 GMT

When it says it is low, that just means it is giving you time to order a new cartridge. I have found I can do about 3 more 13x19 prints, and then it gives me the message that it is now Out Of Ink. I have a PIXMA Pro10.