topic Re: Pro-100 only prints bottom inch of image in Professional Photo Printers

Pro-100 only prints bottom inch of image

geonolta — Sun, 24 Jun 2018 22:30:41 GMT

After printing good 8 X 10s, my Pro-100 started malfunctioning. The paper seems to register OK, and it prints about the bottom inch of the image, then ejects the paper with an error light that gives two flashes. The manual says this means "printer is out of paper", or "Paper does not feed", which obviously doesn't seem to be the problem. Any ideas?

Re: Pro-100 only prints bottom inch of image

BillS — Mon, 25 Jun 2018 22:39:01 GMT

Hi geonolta,

This issue is often seen with a paper size mismatch, where the paper being requested from the printing program differs from the paper loaded in the printer. What size paper are you currently using?

I look forward to your reply.

Re: Pro-100 only prints bottom inch of image

geonolta — Mon, 25 Jun 2018 23:19:43 GMT

I think you're probably right, Bill. I was using 8.5 X 11 paper, and specifing 8 X 10 rather than picking "letter size". I thought I tried all sizes, but maybe not. I got through to Canon Tech Support - they clarified the paper size issue and also helped me download the Easy-PhotoPrint EX program, which is supposed to be a more reliable way to print than the CMD-P method I was uising. My problem was solved - I'm not printing fine. Thanks for your help.

Re: Pro-100 only prints bottom inch of image

geonolta — Mon, 25 Jun 2018 23:20:34 GMT

Correction: I'm NOW printing fine.