topic Re: Bottom inch of print is not printing. in Professional Photo Printers

Bottom inch of print is not printing.

derrickdraws — Wed, 23 May 2018 01:16:34 GMT

Hello there! I'm having an issue where once in a while when I print images I get a strange glitch on the bottom of the paper. For this specific instance I'm printing a 13x19 picture onto 13x19 paper using the Canon Print Studio photohop plugin. All the settings are correct, in fact I used the same settings as the last print that came out fine. This one, however, has this on the bottom:

There is also a small gap on the top. I'm using WiFi printing and this doesn't happen every time I go to print, but with the paper and ink usage it's worrysome. This has also happened on 8.5x11 prints.

Any help would be appreciated!

-Derrick

Re: Bottom inch of print is not printing.

jrhoffman75 — Wed, 23 May 2018 12:50:26 GMT

How far is the printer from the wifi transmitter. Sometimes this can happen if signal gets interupted.

Re: Bottom inch of print is not printing.

derrickdraws — Wed, 23 May 2018 12:53:59 GMT

Maybe 15 feet. I should mention also this is the PRO-100.

Re: Bottom inch of print is not printing.

jrhoffman75 — Wed, 23 May 2018 12:58:12 GMT

Is it possible to get a long USB cable and direct connect?

Re: Bottom inch of print is not printing.

derrickdraws — Wed, 23 May 2018 13:03:11 GMT

It would be a task given the placement and I would like to avoid it. This only happens once in a while so if it’s a downside of WiFi printing I can deal with it, I just wanted to see what the cause was if possible. If it starts happening more and more I might have to lift some carpet and run a wire though.

Re: Bottom inch of print is not printing.

jrhoffman75 — Wed, 23 May 2018 13:11:35 GMT

I think it might be wifi, but you could give Canon a call at 1-800-OK-CANON and chat with them.