topic Re: Error message using PrintStudioPro & Lightroom CC 2018 in Professional Photo Printers

Error message using PrintStudioPro & Lightroom CC 2018

HarryBH — Mon, 26 Mar 2018 00:08:36 GMT

I've installed the latest version of PSP. Lightroom shows the plugin for PSP but when I click on it I get the following error message... I'm using a Pro-10 printer.

The destination folder for this operation is missing.

/Library/Caches/Canon/PrintStudioPro/PrintStudioPro_LR_TEMP

I checked the folder indicated and, of course, it's not there. A search of my hard drive doesn't reveal it either. What's the deal???

HBH

Re: Error message using PrintStudioPro & Lightroom CC 2018

Patrick — Fri, 04 May 2018 16:30:07 GMT

Hi HarryBH,

If you open that folder and create the "PrintStudioPro_LR_TEMP" folder yourself, does the error persist?

Also, please make sure that you are selecting File and then the Plug-in Extras dropdown.

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

Re: Error message using PrintStudioPro & Lightroom CC 2018

HarryBH — Sat, 05 May 2018 00:15:15 GMT

Yes, I tried creating the folder, "PrintStudioPro_LR_TEMP, and then trying to open Print Studio Pro again. It failed. I tried restarting LR and attempted to open it again, it failed. I tried this before contacting Canon but failed to mention in my original post.

HarryBH

Re: Error message using PrintStudioPro & Lightroom CC 2018

jrhoffman75 — Sat, 05 May 2018 17:49:11 GMT

maybe try reinstalling the PSP plugin?

Applications/Canon Utilities/Print Studio Pro/Plug-in Install

Do you have PSP 2.2.1?

Re: Error message using PrintStudioPro & Lightroom CC 2018

HarryBH — Sat, 05 May 2018 18:32:46 GMT

OK! Problem solved... Think operator error... DUH!

Library/Caches/Canon/Print Studio Pro/PrintStudioPro_LR_TEMP - my version

Library/Caches/Canon/PrintStudioPro/PrintStudioPro_LR_TEMP -correct version!

Thanks for the help fellows.

Harry B