topic Re: canon pixma pro problem in Professional Photo Printers

canon pixma pro problem

lacyE — Wed, 04 Apr 2018 05:02:09 GMT

Hello,

I really don't know much about printers but I have a pixma pro 100 bought new in October, it has started printing a thick line down the side of varying colours, I am an artist and use it for art prints, and i am really confused. I have turned it on and off and unplugged it and plugged it back in, still printing the line. Its the original ink so its not from bad ink.

Help Please its time sensitive I run my business with it.

Thanks

Re: canon pixma pro problem

Danny — Wed, 04 Apr 2018 16:25:12 GMT

Hi, lacyE!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, search our knowledge base or contact our US-based technical support team at http://canon.us/SupportCF

Thanks and have a great day!

Re: canon pixma pro problem

jrhoffman75 — Wed, 04 Apr 2018 19:05:44 GMT

Is the black band deliberate or also part of your problem? If black is deliberate and colr is not then try a nozzle check and a head cleaning if warranted (by the check results).

If it worked properly for a while and then started doing this did you make any changes to the computer?

Sometimes (I emphasize sometimes) reinstalling the driver solves problems. If not you will probably need to contact the support folks.

I see you wroye "colour" so I am guessing you are not in the US? Give the Canon support line in your country a call.

Re: canon pixma pro problem

lacyE — Wed, 11 Apr 2018 16:29:57 GMT

Nope the black is not intentional either, I took all the ink our and replaced it, and it worked for a few prints, but it is back to printing these lines, I have wasted a ton of ink and paper on this.

No changes to the computer

I am calling them now. Very Frustrated

Re: canon pixma pro problem

lacyE — Wed, 25 Apr 2018 05:19:43 GMT

Well I called, the fellow was very rude, but he did give me a solution I did what he told me to do to fix the problem, it worked once, and but now is back to printing those lines /blocks of ink. I have gone through so much ink and paper over this that now I am completely out and have to buy more. Going to call and try and exchange printers tomorrow.

Re: canon pixma pro problem

jrhoffman75 — Wed, 25 Apr 2018 11:04:32 GMT

Can you let us know the recommended fix in case others have the same problem.

Re: canon pixma pro problem

lacyE — Wed, 25 Apr 2018 14:07:13 GMT

For sure! He told me to open up the lid to the ink compartment. Inside there is a clear strip that runs from one side to the other, it needs to be rubbed clean with rubbing alcohol. You need to unplug the printer so you can manually move the ink out of the way to reach each side, as the edges are most important part.

Re: canon pixma pro problem

jrhoffman75 — Wed, 25 Apr 2018 14:09:37 GMT

Thanks. That’s the encoder strip/tape. I have seen that being recommended in other cases where printing appears messed up, like double printed words.

Re: canon pixma pro problem

lacyE — Wed, 25 Apr 2018 14:11:02 GMT

Ahh good to know. Unfortunately though like I said it did not solve my problem :(. I must have a lemon.

Re: canon pixma pro problem

jrhoffman75 — Mon, 30 Apr 2018 01:45:03 GMT

Give Canon a call to see aboutbwarrnaty replacement.

Re: canon pixma pro problem

lacyE — Mon, 30 Apr 2018 23:04:25 GMT

Oh I have I have called them multiple times. They make me jump through a bunch of hoops waste a bunch of expensive photo paper and ink, then it will fluke once into making a proper print and they say they fixed it. Next time I print it's a mess again. They will not replace it and my business has basically been run to the ground I need to refund people for products I have committed to and can't take any orers. I am unbelievably upset at this giant waste of money on product and ink and the lack of responsibility canon is taking.

Re: canon pixma pro problem

lacyE — Thu, 31 May 2018 18:21:10 GMT

So after multiple phone calls with canon, lots of wasted ink and paper, I figured out the issue on my own. Gotta say not impressed the canon did not know how to solve this issue.
I took to YouTube and google and spent sooo many hours trying to fix it.

While canon claims they print borderless, and they do, they are only able to print borderless in their pre registered sizes with the printer, you cannot print borderless on a custom size. I often print borderless and that why I was running into this issue. The ink heads do line up with custom borderless printing, that is why it was creating the awful lines.

You have to print the image in the size you want on a pre registered size and then cut it down to size.

Just wanted to post the solution in case someone else ran across this issue

Re: canon pixma pro problem

jrhoffman75 — Thu, 31 May 2018 19:19:46 GMT

I don’t work for Canon and I’m not going to defend the help you received/didn’t receive, because I don’t know what information you provided to Canon.

If you had explained in your first posting that you were trying to print borderless custom sizes I would have immediately directed you to the Canon Online printer manual and this link: http://www.redrivercatalog.com/infocenter/tips/how-to-print-11x14-borderless-canon-inkjet-printer.html

Basically you can’t do what you want because the borderless overspray collectors only line up with Canon standard paper sizes.

If if you don’t have the Online Manual on your printer ( I’m pretty sure it gets installed with the printer) you can download it from the Canon site. It’s an excellent searchable resource.

Re: canon pixma pro problem

lacyE — Thu, 31 May 2018 19:24:53 GMT

Yes for sure, I wish the tech I talked to and absolutely confirmed with that I was printing borderless custom sizes with him had given me that advice.

Re: canon pixma pro problem

jrhoffman75 — Thu, 31 May 2018 19:31:41 GMT

Then I hope the Moderators see this and pass it on.