topic Re: Canon Pixma Pro 100 - 13x19 Prints Not Working in Professional Photo Printers

Canon Pixma Pro 100 - 13x19 Prints Not Working

DHAMSHER — Mon, 19 Mar 2018 01:33:49 GMT

Help! I am having a terrible time trying to print 13x19 prints on Canon PIXMA Pro 100. I figured out how to get the A3+ paper, but 90% of the time I get a two flash orange alarm (no paper) when there is a 13x19 sheet loaded (this happens from both manual feed and rear) and on the 10% of the occassions that I am able to print, it prints on 1/4 of the paper. I am trying to print from a mac (one a macbook pro and the other a mac pro) using Preview or Photos. All software and drivers up to date. EXTREMELY FRUSTRATING - help! I am using Canon Photo Glossy II paper and I select the A3+ borderless to print.

Thanks!

Re: Canon Pixma Pro 100 - 13x19 Prints Not Working

jrhoffman75 — Mon, 19 Mar 2018 19:13:02 GMT

First verify that you are not using the Bonjour version of the printer. Go to System Preferences->Printers & Scanners and see if the IJ series version of the printer is installed. If yes, select it. If not, click the “+” to add it and wait. It could take several minutes.

Be be sure you are using the latest version of the Canon driver.

Re: Canon Pixma Pro 100 - 13x19 Prints Not Working

DHAMSHER — Mon, 19 Mar 2018 19:26:21 GMT

Confirmed on both fronts and still having this issue.

Re: Canon Pixma Pro 100 - 13x19 Prints Not Working

jrhoffman75 — Mon, 19 Mar 2018 19:46:20 GMT

Does it happen if you don’t print borderless?

Re: Canon Pixma Pro 100 - 13x19 Prints Not Working

DHAMSHER — Tue, 27 Mar 2018 14:05:00 GMT

turning of borderless solved the problem - does that mean that borderless won't work for 13x19?

Re: Canon Pixma Pro 100 - 13x19 Prints Not Working

jrhoffman75 — Tue, 27 Mar 2018 14:57:17 GMT

I’m not at home, so I can’t check. Go into the On-Screen Manual and search borderless.

Re: Canon Pixma Pro 100 - 13x19 Prints Not Working

TCampbell — Thu, 29 Mar 2018 18:10:47 GMT

I had a similar frustrating time with my PRO-10 ... but then realized what that the paper didn't feed as readily as expected. All I had to do was apply very gentle pressure with my finger to help the sheet feed and the problem went away (on my printer it only happened with 4x6" prints... I often use those for proofs before I put in a big sheet. My big sheets typically feed without issue.