topic Prints are not centered - Canon Pixma Pro 100 in Professional Photo Printers

Prints are not centered - Canon Pixma Pro 100

orkusmg — Mon, 05 Mar 2018 12:34:55 GMT

I've read through similar posts here and for none of those fix was provided due to (apparently) lack of details - I wil try to describe issue best I can.

So - problem is simple. I do not want to print boarderless. I want boarders.

Every print, from 2 different computers (Win7 Pro 64bit and Windows 10 Pro 64bit - both with latest updates) is NOT centered.

When paper sits in printer tray (prior printing) the TOP BOARDER and after the print (if printed landscape orientated) makes it then RIGHT BOARDER is shorter (narrower) then the opposite one. Print is not centered.

Conditions of printing:

- I have latest drivers installed from internet (File Version 1.06)

- Problem seem to touch every software I print from: Excel, Photoshop CC 2018, Lightroom CC 2018, Lightroom Classic CC 2018, Canon Print Studio Pro (latest version just installed)

- Problem touches every print size: these I tried: 4"x6" (10x15cm - in reality 101.6mm x 152.4mm) and these from table below

A3+	329 x 483	13 x 19
A3	297 × 420	11.7 × 16.5
A4	210 × 297	8.3 × 11.7

- All prints are made exclusively on original Canon papers of various sizes of models listed below:

PT-101
PP-201
SG-201
MP-101

- For all prints I select corresponding with paper ICC profile, I've got callibrated monitor too. Nothing wrong with color or brightness, (for Photoshop I let photoshop manage the collors and I double check "Printer settings" options for orientation, color management, quality, paper size etc.)

- In all mentioned applications (except excell - being honest) I have used standard (included) print sizes listed above and ALSO I have created custom print sizes taken from exact measurements of paper, and I mean EXACT. In all cases prints are NOT centered.

- I have tested prints on both "Prevent paper abrasion" and "Detect paper width" options enabled/disabled in any combination. In every possible combination - prints are NOT centered.

- I have tested to print (using vaiety of above combination of papers/settings etc.) using both WS (8bit) and XPS (16bit) drivers and here results are: prints are NOT centered (on both)....

- I have created new prints from scratch (using Photoshop) heaving stndard AND measured dimensions of all above papers and used all possible combination of centering/scaling to fit etc options - In all cases prints are NOT centered.

Ok - I can not think of any other printing conditions from top of my head, if I missed something - please leat me know.

So dear Canon - are able to resolve problem that seems to be touching intermittently all Canon printers from PRO series?

Re: Prints are not centered - Canon Pixma Pro 100

Stephen — Mon, 05 Mar 2018 13:50:42 GMT

Hello, orkusmg!

Thanks for reaching out to Canon USA!

It sounds like you've done quite a bit of troubleshooting on your own, and we appreciate that! We suggest reaching out to support to ensure everything is setup properly and to do some additional troubleshooting to get to the bottom of this! Our team can be reached by phone at 1-800-OK-CANON (800-652-2666) weekdays from 10am to 10pm (ET).

If you're outside of the US, you'll want to reach out to Canon Support in your country/region. You'll find contact information by clicking HERE.

Re: Prints are not centered - Canon Pixma Pro 100

orkusmg — Mon, 05 Mar 2018 15:31:48 GMT

Ah right, so known problem with no solution - Thank you for your time Canon.

Re: Prints are not centered - Canon Pixma Pro 100

jrhoffman75 — Mon, 05 Mar 2018 20:12:51 GMT

Did you call Canon?

Re: Prints are not centered - Canon Pixma Pro 100

McNeese72 — Wed, 28 Mar 2018 16:00:00 GMT

Have you tried this workaround with Lightroom?

Doc

Re: Prints are not centered - Canon Pixma Pro 100

orkusmg — Fri, 30 Mar 2018 12:38:48 GMT

Epic! Just testing this ouit, actually I was asking Jose to do vid about it! 🙂 Been busy last days so haven't seen he posted a video 😉 Thanks!

Re: Prints are not centered - Canon Pixma Pro 100

orkusmg — Tue, 03 Apr 2018 17:24:24 GMT

Still doesn't work, complette mess...

Re: Prints are not centered - Canon Pixma Pro 100

jrhoffman75 — Tue, 03 Apr 2018 17:40:57 GMT

I have a Pro-100. Print via USB from a Windows 10 machine and via WiFi from macOS High Sierra machine. No problem with getting prints centered. So either a defective printer or some settings issue that maybe we can solve together.

the 1.06 file you mentioned is firmware version, not a driver. What OS are you using? If macOS are you using the IJ series version of the printer (not the Bonjour version)?

In either OS have you downloaed the laest driver from the Canon site?

Re: Prints are not centered - Canon Pixma Pro 100

TCampbell — Tue, 03 Apr 2018 20:16:31 GMT

Jose does have a video on it. Did you check the video McNeese linked?

As I recall, the trick was to go into the page setup, select the option for borderless printing (which lets the margins go to 0) and then define the margin you really want to create the border.

Re: Prints are not centered - Canon Pixma Pro 100

orkusmg — Tue, 03 Apr 2018 20:20:27 GMT

Windows 10 Pro 64bit via USB
and
Win 7Pro 64bit via WiFi

Yes, I have latest drivers. It seems to me like h/w issue

Re: Prints are not centered - Canon Pixma Pro 100

orkusmg — Tue, 03 Apr 2018 23:23:08 GMT

@TCampbellwrote:
Jose does have a video on it. Did you check the video McNeese linked?

As I recall, the trick was to go into the page setup, select the option for borderless printing (which lets the margins go to 0) and then define the margin you really want to create the border.

I did that - my print had more/less 3mm (like I set it) border on 3 sides and on one side it went borderless - despite me setting this up to print ~3mm border on each side

Re: Prints are not centered - Canon Pixma Pro 100

jrhoffman75 — Wed, 04 Apr 2018 00:48:57 GMT

https://www.youtube.com/watch?v=KKw70cY5xFE

Re: Prints are not centered - Canon Pixma Pro 100

omaralamoudi — Wed, 19 Dec 2018 02:05:05 GMT

I have the exact same problem, but I'm using MacOS. I have tried this with both Lightroom and Apple Photos app, and the picutres are always not centered, please post the solution if you find it, thank you

Omar

Re: Prints are not centered - Canon Pixma Pro 100

omaralamoudi — Wed, 19 Dec 2018 02:29:38 GMT

I followed your guide John, problem persists. See attached photo.

Prints are not centered - Canon Pixma Pro 100

MichaelCa — Sun, 14 Jul 2019 13:42:26 GMT

I use an iMac (27 inch, Late 2013) currently with macOS Mojave (Version 10.14.5) loaded with Photoshop CS6 to edit my images then send to a Canon Pixma Pro 100 for printing. I've tried printing from both File>Print (changing settings according to the size and kind of paper I'm using) and also Canon Print Studio Pro (version 223). Both have issues and the amount of wasted paper and ink getting the borders I want is good for Canon (at least the ink) but extremely costly for me. However, I seem to be able to get closest to what I want most consistently with File>Print. Close is not good enough and by "consistently" I mean not having to waste as much paper/ink with File>Print as I do with Canon Print Studio "Pro". Does anyone else use the same or similar equipment and programs and have a similar experience? Maybe between us we can find what we want and be able to repeat from one print to the next. Thanks. Mike

Re: Prints are not centered - Canon Pixma Pro 100

jrhoffman75 — Sun, 14 Jul 2019 17:28:27 GMT

Welcome Mike. I will try to assist.

Can you describe and/or post a screen shot of your settings so I can see exactly what you are trying to do?

Re: Prints are not centered - Canon Pixma Pro 100

MichaelCa — Sun, 14 Jul 2019 17:51:54 GMT

Hi John...thanks for taking a look. I have used all kinds of different settings using both programs (Photoshop's File>Print and the Canon Print Studio Pro). Not sure I can get to it anymore today (Sunday, July 14), but when I do, I will post settings for the specific program I use at that time that do not give me the results I was expecting. Does this work for you? Otherwise, please let me know if there is anything specifically you want me to post. Thanks again John. Mike

Re: Prints are not centered - Canon Pixma Pro 100

jrhoffman75 — Sun, 14 Jul 2019 17:57:07 GMT

That's fine.

Re: Prints are not centered - Canon Pixma Pro 100

MichaelCa — Sun, 14 Jul 2019 18:34:25 GMT

Thanks John. I'll try to get the first settings posted later today, maybe not until this evening...

Re: Prints are not centered - Canon Pixma Pro 100

MichaelCa — Sun, 08 Sep 2019 17:05:25 GMT

Hi John...imagine trying every setting possible for what I'm trying to do. There's just too much for me to screenshot and post. To start with, I'm trying to print on a 4x6 sheet with an image sized 3.8 x 5.8, which should leave me with a thin, evenly spaced border around the image. Nada. If you still want to help, maybe we could get started with a few questions asking what I've tried (or should be trying). I understand if you prefer not to go any further. I probably need to call canon and find out if a techie can remote access my iMac and see if they can make it happen. Thanks John. Mike