topic Re: Will not use 13 x 19 paper in Professional Photo Printers

Will not use 13 x 19 paper

MikeAdams — Sun, 17 Dec 2017 18:50:42 GMT

I keep getting a "A paper size that cannot be fed from Rear Tray was selected." error, even though I have used this paper routinely in the past. Is there some setting I am missing to override this?

Thanks

Re: Will not use 13 x 19 paper

Tiffany — Sun, 17 Dec 2017 19:06:24 GMT

Hi MikeAdams,

So that the Community can help you better, we will need to know what model printer you are using. Any other details you'd like to give will only help the Community better understand your issue.

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team by phone or email.

Thank you!

Re: Will not use 13 x 19 paper

MikeAdams — Mon, 18 Dec 2017 14:21:37 GMT

The printer is a Pro-100. my machine is an iMac running High Sierra and I have tried to print a 13x19 from Photoshop, Pixelmator Pro and Intaglio. All give the same error, that I must use manual feed. This has never shown up before.

Re: Will not use 13 x 19 paper

jrhoffman75 — Wed, 17 Jan 2018 20:02:25 GMT

Is it a Fine Art paper?

Re: Will not use 13 x 19 paper

MikeAdams — Wed, 17 Jan 2018 20:26:59 GMT

It is Canon Hi gloss photo, but I don’t think that is thproblem. The message is that this is not a permitted size for the printer, though I have many previous prints this size

Re: Will not use 13 x 19 paper

jrhoffman75 — Wed, 17 Jan 2018 20:39:09 GMT

It’s saying to use Manual Feed. If you do does it print?

Exactly what paper type are you using - Canon's name for the paper. What media type are you selecting in the driver?