topic Re: Canon Print Studio Pro will not load in Photoshop 2018 in Professional Photo Printers

Canon Print Studio Pro will not load in Photoshop 2018

RandyC — Tue, 24 Oct 2017 12:22:47 GMT

When I upgraded to Photoshop 2018 Studio Pro disappeared. I tried to reload it and no luck. Anyone have this issue?

Re: Canon Print Studio Pro will not load in Photoshop 2018

jrhoffman75 — Tue, 24 Oct 2017 13:09:35 GMT

Copy the Plugin folder from PS2017.

Or, when you run the plugin follow the instructions for selecting a folder and browse to the PS22018 plugin folder.

Re: Canon Print Studio Pro will not load in Photoshop 2018

RandyC — Tue, 24 Oct 2017 13:56:42 GMT

That doesn't work. When loading the Print Pro do you point it to the plugin folder?

Re: Canon Print Studio Pro will not load in Photoshop 2018

RandyC — Tue, 24 Oct 2017 14:22:50 GMT

Thank you! It worked. It loaded a lot of extra things in the plug-in folder

Re: Canon Print Studio Pro will not load in Photoshop 2018

RDKirk — Wed, 08 Nov 2017 01:29:38 GMT

I'm still not able to get PSP to load into Photoshop CC 2018. I get the following error information from the Photoshop Help > System Info. As you can see, the PSP files are being loaded into all the possible plug-in locations and Photoshop has recognized them there, but they still failed to load.

Plug-ins that failed to load:

Canon Layout Plug-In for Print Studio Pro NO VERSION - - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Plug-Ins\PSP\CNPSPPLayout.8li”
Canon Layout Plug-In for Print Studio Pro NO VERSION - - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\Automate\PSP\CNPSPPLayout.8li”
Canon Layout Plug-In for Print Studio Pro NO VERSION - - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\PSP\CNPSPPLayout.8li”
Canon Print Studio Pro Export NO VERSION - - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Plug-Ins\PSP\CNPSPP03.8BE”
Canon Print Studio Pro Export NO VERSION - - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\Automate\PSP\CNPSPP03.8BE”
Canon Print Studio Pro Export NO VERSION - - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\PSP\CNPSPP03.8BE”
Canon Print Studio Pro NO VERSION - - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Plug-Ins\PSP\CNPSPP01.8LI”
Canon Print Studio Pro NO VERSION - - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\Automate\PSP\CNPSPP01.8LI”
Canon Print Studio Pro NO VERSION - - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\PSP\CNPSPP01.8LI”
PSP NO VERSION - - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Plug-Ins\PSP\CNPSPP02.8BF”
PSP NO VERSION - - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\Automate\PSP\CNPSPP02.8BF”
PSP NO VERSION - - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\PSP\CNPSPP02.8BF”

Re: Canon Print Studio Pro will not load in Photoshop 2018

jrhoffman75 — Wed, 08 Nov 2017 01:45:55 GMT

Have you installed the latest version of PSP?

Here is what my Info looks like:

When you run the plugin installer from the Canon Utilities->Print Studio Pro folder use the folder select option and be sure to install here:

It works for me with this configuration.

Re: Canon Print Studio Pro will not load in Photoshop 2018

jrhoffman75 — Wed, 08 Nov 2017 02:16:09 GMT

I just saw there was a version 2.2. Just installed it and everything works, just like the earlier version.

Re: Canon Print Studio Pro will not load in Photoshop 2018

RDKirk — Thu, 09 Nov 2017 01:57:14 GMT

Yes, I'm using the latest PSP 2.2 and It's in the same folders just as your example--Photoshop still fails to load it.

Re: Canon Print Studio Pro will not load in Photoshop 2018

jrhoffman75 — Thu, 09 Nov 2017 02:02:36 GMT

Give Canon a call at 1-800-OK-CANON.

Re: Canon Print Studio Pro will not load in Photoshop 2018

BillS — Tue, 09 Jan 2018 21:39:12 GMT

Hi RDKirk,

Adobe released Creative Cloud 2018 on October 18, 2017. We have checked and the current version of Print Studio Pro (PSP) Version 2.2.0 will work with the new version of PhotoShop 2018. When you are installing PSP browse to the 2018 plug-in folder so the files will be loaded in the correct folder.

You can also copy the 2017 iPF and PSP Folders and past them in the 2018 plug-in folder and that will work also.

This didn't answer your question or issue? Please call or email us at one of the methods on the Contact Us page for further assistance.

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Re: Canon Print Studio Pro will not load in Photoshop 2018

TPCaldwell — Sat, 20 Jan 2018 19:57:00 GMT

I have owned this printer for a year now and still haven't gotten it to work. I give up each time I've wasted an entire weekend trying to get it to print photos the size I select. Today I downloaded PSP three times. There is no option to select where it goes, the only choice is to install for all users. Each time I reopen Photoshop 2018 CC, there is no change. I still can't print in the size I select.

Re: Canon Print Studio Pro will not load in Photoshop 2018

jrhoffman75 — Sat, 20 Jan 2018 20:02:39 GMT

If you follow the on screen instructions and select “Next” to can browse to the Plugin folder.

If you can’t do that follow Bill’s advice above and call Canon.

I’m using it so I know it works on both W10 and macOS High Sierra.

Re: Canon Print Studio Pro will not load in Photoshop 2018

TPCaldwell — Sat, 20 Jan 2018 20:31:48 GMT

Following the "Next" gave me the one choice, to install for all users, without being able to direct to a speciific place.

I called Canon and, after going through several preliminary questions to route me to the right person, I got the message, "We're closed today." Worst tech support ever.

Re: Canon Print Studio Pro will not load in Photoshop 2018

jrhoffman75 — Sat, 20 Jan 2018 21:03:45 GMT

If you are in the US support is M-F 10AM to 10PM Eastern Time.

Re: Canon Print Studio Pro will not load in Photoshop 2018

jrhoffman75 — Sat, 20 Jan 2018 21:05:32 GMT

Are you selecting the Plugin installer?

Go to the Canon Utilities- Print Studio Pro folder and select Plugin Installer.

Re: Canon Print Studio Pro will not load in Photoshop 2018

TPCaldwell — Sun, 21 Jan 2018 03:06:16 GMT

"Go to the Canon Utilities- Print Studio Pro folder and select Plugin Installer. "

When I do that, it gives a message: "A version of Adobe Photoshop supported by Print Studio Pro is not installed. A supported version ... is required to install the plug-in for Print Studio Pro."

I am running Photoshop CC 2018 for Mac. Print Studio Pro is supposed to be compatible with Photoshop 2018, or is that only for the PC version?

Re: Canon Print Studio Pro will not load in Photoshop 2018

jrhoffman75 — Sun, 21 Jan 2018 03:44:34 GMT

If you aren’t using 2.2.1 download it from Canon site

Run the plugin installer. After the LR plugin installs select Next. Select Photoshop x64 and browse to the plugin folder.

Re: Canon Print Studio Pro will not load in Photoshop 2018

EtB — Sat, 27 Jan 2018 21:10:47 GMT

Much confusion is due to poor design of the "Plug-in Installer" window. I interpreted "Folder of plug-in to be installed" to mean the source of the plug-in, given that the three adobe choices for "Compatible applications" seem to specify the destination. When I proceeded on this assumption, the installer reported success (NOT!).

Rewording the browsing instruction as "Destination folder of plug-in to be installed" would clarify. Also, renaming the window "Print Studio Plug-in Installer" would help.

Re: Canon Print Studio Pro will not load in Photoshop 2018

TPCaldwell — Sat, 27 Jan 2018 22:07:06 GMT

It would alo be helpful if the installer did not say the Photoshop version was incompatible. You have to ignore that and, instead of giving up and exiting, pretend you never saw the warning and click on Next, which eventually gets you to where you can choose the plugin folder.

Re: Canon Print Studio Pro will not load in Photoshop 2018

EtB — Sat, 27 Jan 2018 22:19:16 GMT

I somehow avoided that hurdle. Apparently the torture mode is custom-designed for each individual.