9500 Mark II Printer and Photoshop (Mac) Quality and Media Grayed Out

larrygm — Sat, 19 Jan 2013 10:32:15 GMT

I have a PIXMA 9500 Mark II. I am using the printer on an iMac. In Photoshop, when I choose Quality and Media, the area to choose paper type and tray are grayed out. It work fine in Safari.

I have spoken to Canon, Apple and Adobe and no one seems to be able to get it to work. It works in Safari.

Any suggestions?

Thanks

Re: 9500 Mark II Printer and Photoshop (Mac) Quality and Media Grayed Out

Michael — Sun, 27 Jan 2013 23:38:23 GMT

Hello larrygm.

Unfortunately, if you continue to have difficulties with accessing the printer settings, we would have to advise that you use our Easy PhotoPrint Pro plugin with Photoshop or print the image using a different program.

The Easy PhotoPrint Pro plugin can be downloaded from our website and is compatible with most versions of Photoshop. Once installed, you can access the plugin from the File/Automate menu of the program.

topic Re: 9500 Mark II Printer and Photoshop (Mac) Quality and Media Grayed Out in Professional Photo Printers

9500 Mark II Printer and Photoshop (Mac) Quality and Media Grayed Out

Re: 9500 Mark II Printer and Photoshop (Mac) Quality and Media Grayed Out