PIXMA Pro9000 MKii

bobzoom — Wed, 29 Nov 2017 23:11:12 GMT

Our Pro9000 MKII is using color ink, specifically cyan and magenta, when we print only in grayscale. All cartridges were full a couple of months ago. Not so much as one color page was printed, only grayscale. We use color for photos only, and we haven't been printing any photos of late. It's only my wife and I, and I pretty much do all the photo printing. I haven't printed anything at all in months.

Tonight my wife printed a recipe, in grayscale, and the job was interrupted because the printer is out of magenta. And it's just about out of cyan. What is going on?

Color cartridges for this printer are pricey. If I was printing color, okay, I used up the cartidges. But no color pages have been printed. Is there some setting we should change to prevent color inks from being used unnecessarily?

Thank you.

Re: PIXMA Pro9000 MKii

Michael — Wed, 06 Dec 2017 15:51:08 GMT

Hello.

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

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PIXMA Pro9000 MKii

Re: PIXMA Pro9000 MKii