topic Re: problems resizing to 8 x 10 squishing the photo on pro 100 in Professional Photo Printers

problems resizing to 8 x 10 squishing the photo on pro 100

llea24 — Mon, 27 Nov 2017 01:35:31 GMT

Have no clue why it started doing this. I havent had any problems when i resized in custom before. Any help would be appreciated.

Re: problems resizing to 8 x 10 squishing the photo on pro 100

Crista — Mon, 27 Nov 2017 01:43:46 GMT

Hi llea24!

Thanks for posting in the Canon Forums!

To have a better understanding of your issue, please let everyone know what operating system (Windows 7, 8, 10 or Mac OS X 10.) and what program you are printing from. That way, community will be able to assist you with suggestions appropriate for your product.

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Re: problems resizing to 8 x 10 squishing the photo on pro 100

llea24 — Mon, 27 Nov 2017 01:54:55 GMT

I use windows 10, in photoshop cc using the canon print studio pro.

Re: problems resizing to 8 x 10 squishing the photo on pro 100

jrhoffman75 — Mon, 27 Nov 2017 23:35:17 GMT

Can you post a screenshot of your PSP settings

Re: problems resizing to 8 x 10 squishing the photo on pro 100

llea24 — Tue, 28 Nov 2017 00:16:10 GMT

Re: problems resizing to 8 x 10 squishing the photo on pro 100

llea24 — Tue, 28 Nov 2017 00:18:39 GMT

Re: problems resizing to 8 x 10 squishing the photo on pro 100

jrhoffman75 — Tue, 28 Nov 2017 00:38:12 GMT

hello. I cropped an image in DPP to a 4:5 aspect ratio and selected printing in PSP.

I set PSP up with the same values you inputed and it worked fine.

Maybe try a roller cleaning or check if paper is binding as it feeds.

Re: problems resizing to 8 x 10 squishing the photo on pro 100

llea24 — Tue, 28 Nov 2017 00:50:48 GMT

Its brand new. I only printed about 35 prints. I printed one with same settings and it worked before. Now I printed 4 and all did the same thing. Printed a larger one on same paper but didn't do 8x10 just adjusted size by dragging it larger on the screen and worked fine. I will check what you suggested. Thanks

Re: problems resizing to 8 x 10 squishing the photo on pro 100

jrhoffman75 — Tue, 28 Nov 2017 01:04:25 GMT

Try feeding one at a time from manual feed and see what happens and then one at a time from Rear Tray.

If you still have a problem and can't return to seller give Canon a call at 1-800-OK-CANON. Since its brand new they may send you a replacement.