topic PRO-100 -- False Jam Error in Professional Photo Printers

PRO-100 -- False Jam Error

icor1031 — Sat, 18 Nov 2017 20:05:53 GMT

I can't print because it believes there's a jam, but there isn't. I've shaken the printer, turned it off an unplugged it, fed card stock through it, blasted it with compressed air, etc.. nothing works!

Can I disable the stupid error and continue printing? ... What are my options?

I have a customer waiting on a print ...

Re: PRO-100 -- False Jam Error

Patrick — Tue, 21 Nov 2017 16:30:22 GMT

Hi icor1031,

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

Re: PRO-100 -- False Jam Error

icor1031 — Wed, 22 Nov 2017 17:46:12 GMT

I called Canon, and he told me it's most likely a mechanical problem. He also told me that Canon won't sell me any parts - even a simple spring (if I disassemble myself).

That's a poor way to treat customers.