topic Re: Photoshop is crashing when printing to a Pixma Pro 100 "memory insufficient" in Professional Photo Printers

Photoshop is crashing when printing to a Pixma Pro 100 "memory insufficient"

44f — Mon, 30 Oct 2017 12:56:11 GMT

Hi,

We are having real trouble printing at the moment thanks to this issue. It has only become prevalent in the last few days. We are running a Mac (have used both an iMac and Macbook) to a Pro 100 and 100s. It is affecting both bordered and borderless prints.

We have tried fresh installs of Photoshop.

Fresh installs of Print Studio Pro.

Fresh installs of the drivers.

Nothing seems to be working.

Can anyone help us troubleshoot this?

Re: Photoshop is crashing when printing to a Pixma Pro 100 "memory insufficient"

BillS — Tue, 31 Oct 2017 00:00:54 GMT

Hi 44f,

Do you get the same effect when printing from another program, like Easy-PhotoPrint?

I look forward to your reply.

Re: Photoshop is crashing when printing to a Pixma Pro 100 "memory insufficient"

44f — Tue, 31 Oct 2017 10:10:32 GMT

Good call, we'll have a try of that.

Re: Photoshop is crashing when printing to a Pixma Pro 100 "memory insufficient"

44f — Wed, 01 Nov 2017 11:03:22 GMT

The software you mentioned won't print PSDs. We could convert the image but I'm not sure that would provide a like for like comparison.

Re: Photoshop is crashing when printing to a Pixma Pro 100 "memory insufficient"

jrhoffman75 — Wed, 01 Nov 2017 19:33:04 GMT

Have you tried printing directly from Photoshop to ascertain that its not a Photoshop problem - i.e.not enough computer memory?

Re: Photoshop is crashing when printing to a Pixma Pro 100 "memory insufficient"

44f — Fri, 03 Nov 2017 10:38:44 GMT

It's stopped manifesting, so we'll say that this is resolved for the time being. I'll come back if it happens again though.

A further issue has now manifested but I'll do a new thread for that.